IT Field Service Technician

Job Description

Posted Friday, August 14, 2026 at 6:00 a.m. | Expires Saturday, August 29, 2026 at 5:59 a.m.

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why West Jet:

Since our story took off in 1996, West Jet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Overview of role:

The IT Field Service Technician /Intermediate Analyst teams. The role has a strong focus on project delivery and the implementation of technology changes across remote sites. This includes planning and executing infrastructure deployments, implementing approved changes, troubleshooting complex technical issues, performing maintenance and lifecycle activities, and supporting projects that introduce or enhance technology across the site environment. The role works across a diverse range of site-based technologies, with an emphasis on ensuring solutions are effectively implemented and transitioned into reliable day-to-day operations.

The Intermediate Analyst works closely with infrastructure, application, cybersecurity, project, and other IT teams, as well as airport and business stakeholders, to coordinate technical activities and ensure technology initiatives align with operational requirements. Travel to West Jet locations is an integral part of the role, providing hands‑on technical expertise for deployments, infrastructure changes, troubleshooting, maintenance, and project activities. Through strong technical expertise, operational awareness, and effective collaboration, the Intermediate Analyst helps deliver and maintain the technology foundation required for West Jet’s airports, hangars, offices, and other remote locations to operate safely, reliably, and efficiently.

• Provide timely and effective support to end-users, including troubleshooting and resolving hardware and software issues
• Support and maintain network infrastructure, including SD-WAN edges, switches, firewalls, wireless access points, UPS, PDUs, and supporting technologies
• Assist in the setup, configuration, and maintenance of Sabre systems, desktop applications, and related airline hardware
• Administration of relevant technology within their product or operationally focused team
• Understanding of overall architecture of technology supported and how to identify and troubleshoot challenges within, provides insights and expertise where required
• Ticket management, documentation of steps taken to fix or improve work items
• Knowledge management input, development of support runbooks and transition‑to‑operation processes
• Responsible for ensuring that all knowledge management is up to date and published for technology supported via periodic auditing activities
• Work closely with other IT Teams, airport staff, and external vendors to ensure seamless technology integration and support
• Demonstrates a well‑developed methodology in project planning, management, and execution
• Strong communicator, able to match the message to the audience (internal or external to West Jet including airport/local authorities, other airlines, tradespeople)
• Participate in the procurement of all types of infrastructure services for remote‑based projects including data, electrical, and/or connectivity services
• Requirement to be part of an on‑call rotation within a team for weekdays, weekends, and holiday coverage as required
• This position will require travel to West Jet remote locations (airports, hangars, maintenance facilities, and 3rd party sites)
• This role involves the lifting of IT equipment and working in confined spaces

Experience and qualifications:

• College diploma or bachelor’s degree in information technology, Computer Science, or a related field
• Minimum of 3+ years of experience supporting, implementing, and maintaining IT infrastructure and technology in an operational environment
• Experience troubleshooting and resolving technical issues across a diverse range of…