Associate Specialist Service Operations Job Singapore,IT/Tech

Overview WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting‑edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations.

Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

PURPOSE

To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers. Perform all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first class support activities.

KEY RESPONSIBILITIES

Operational Support (Primary Scope)

Monitor, analyse, and resolve incidents across PAX applications (e.g., Self-Service Bag Drop, Touchpoints, CUPPS/Smart Path, Flex etc.).
Perform structured troubleshooting following proper sequencing (logs → components → dependencies → integrations).
Execute standard operating procedures (SOPs), runbooks, and health checks.
Escalate issues appropriately with clear technical notes and diagnostic details.

Application Troubleshooting

Interpret application logs, hardware connectors, API flows, and backend telemetry to identify root causes
Understand end-to-end application flow (UI → middleware → backend → hardware → external systems).
Work with SRE, Engineering, and Field Ops to support investigations and post-incident reviews.

Scripting & Automation

Write, maintain, and improve scripts (Power Shell, Python, Bash, or similar) to:
Automate repetitive operational tasks
Assist in log parsing, telemetry extraction, and data cleanup
Support deployment or configuration activities

Contribute to early‑stage automation initiatives (self‑healing routines, proactive checks).

Continuous Improvement

Participate in problem management, identify recurring issues through trend analysis.
To support SREs and Senior colleagues in document findings, create knowledge base articles, improve SOPs, and support adoption of best practices.
Support tool evaluations across endpoint monitoring, automation platforms, or observability solutions.

Qualifications EXPERIENCE

2–3 years in IT operations, service support, or application troubleshooting.
Basic-to-intermediate scripting experience (Power Shell strongly preferred; Python / Bash is a plus).
Understanding of application logs, JSON/XML configuration files, and service workflows.
Familiarity with endpoint tools or monitoring platforms (Team Viewer DEX, Nexthink, Manage Engine, or similar).
Knowledge of OS fundamentals (Windows required; Linux optional but beneficial).
Proven hands‑on experience in administering Windows Server operating systems and Active Directory, including the design and deployment of Group Policies (GPO), as well as managing DNS and DHCP services in large-scale enterprise environments.

KNOWLEDGE & SKILLS

Windows Server Management
SQL Server Administration
ITIL Practices
Cloud Technologies (Azure)

PROFESSION COMPETENCIES

Info Gathering&Processing
Service Infrastruct/Platforms

CORE COMPETENCIES

Adhering to Principles & Values
Communication
Creating & Innovating
Impact & Influence
Leading Execution
Results Orientation
Teamwork

EDUCATION & QUALIFICATIONS

Recognized industry certifications at beginner level- ITIL Foundation Certificate

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your team's needs)

Flex Day: M…