Head of IT and Systems

THE OPPORTUNITY

As Head of IT & Systems, you’ll play a key role in shaping and leading our Systems function as we continue to grow h an exciting next stage of growth ahead, you’ll ensure we have the right systems, technology and infrastructure in place to support the business as it evolves. You’ll own our systems strategy and roadmap, working closely with senior stakeholders across the business to prioritise initiatives, manage resources and make sure we’re investing in the right technology at the right time.

You’ll make an impact by providing strategic direction across our systems landscape and ensuring our technology and infrastructure are ready to support the next stage of our growth. You’ll balance long-term systems development with operational resilience and day-to-day business needs, while leading a team and building strong relationships across the wider business.

This is a strategic and commercially focused role where you’ll directly lead our Senior IT & Systems Manager, AI Architect and work closely with wider business stakeholders to turn business priorities into structured, achievable systems initiatives. You’ll also take ownership of governance, oversee supplier relationships, budgets and strategic delivery, ensuring projects are well planned, effectively managed and deliver measurable value.

If you’re an experienced leader who thrives on building strong relationships, managing competing priorities and can confidently balance commercial needs with emerging technology needs, risk and resilience, this could be the perfect position for you.

The role is Monday – Friday 9am–5pm. You’ll enjoy the exciting buzz of our friendly offices in Banbury, Oxfordshire three times a week on average, with the flexibility to work from home for the remaining two days.

We’re a family-run,entrepreneurial company with an exciting pace of life and a bright and friendly team.

We are passionate about creating stunning products with a personal touch and innovating our business behind the scenes. We value creativity, collaboration and integrity.

• Owning and maintaining our overall Systems Roadmap to ensure our priorities, resources and investment remain aligned with business objectives

• Developing clear frameworks for prioritisation, capacity planning and delivery sequencing across strategic initiatives, operational resilience and business-as-usual activity

• Partnering with senior stakeholders across the business to understand requirements, manage expectations and make informed decisions around priorities and trade-offs

• Leading systems reviews and providing clear reporting on progress, risks, dependencies and key decisions

• Aligning systems investment and project prioritisation with business strategy, operational objectives and commercial value

• Defining and maintaining technology standards and architectural principles to ensure our systems remain scalable, secure, integrated and fit for the future

• Overseeing systems delivery, project closure, documentation and post-go-live reviews, ensuring initiatives deliver measurable business benefits

• Building and managing strategic supplier relationships, overseeing performance, contracts, service levels and commercial value

• Managing systems budget planning and senior reporting, ensuring third-party resource is used effectively where required

• Establishing and maintaining governance frameworks covering systems, security, access, acceptable use, change management and operational resilience

• Collaborating with the Senior IT & Systems Manager on the technical implementation of agreed controls, cyber security, access management and disaster recovery

• Leading and developing the Systems function, creating a culture of structured delivery, accountability, knowledge sharing and continuous improvement

• Planning workloads across internal and external resource, ensuring the team is appropriately resourced against business priorities

• Coaching and developing team members, supporting succession planning, cross-training and continuous professional development

• Monitoring emerging technologies and industry trends, working with the AI Architect to identify opportunities to…