Technical Support Engineer - Hybrid Role

Grow your career as a Technical Support Engineer in a hybrid model in Halifax. This position allows you to tackle technical challenges while enhancing your skillset in a supportive team.

As a Technical Support Engineer with a technology solutions provider, you will have the opportunity to work in a hybrid capacity, engaging with customers to resolve technical issues effectively. This full-time role is suited for those with customer service or IT support backgrounds, providing ongoing training to expand your technical knowledge. You'll play a pivotal role in ensuring customer satisfaction through professional support.

Key Responsibilities:

• Offer first line technical support via phone, email, and remote tools

• Investigate and resolve a range of technical issues

• Log and maintain detailed records of support interactions

• Communicate effectively with customers during resolution

• Collaborate on system checks and maintenance improvements

Requirements:

• Proven problem-solving skills with a logical troubleshooting approach

• Strong communication abilities for customer engagement

• Effective organizational skills for handling multiple tasks

• Knowledgeable in Microsoft Office applications

• Openness to learning new technologies and tools

Become part of a dynamic support team that values continuous improvement and technical expertise.
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