Specialist - Server Support

Position:
Specialist - Server Support

Salary Range :
Band 7- $92,264.00 - $

Location:

J.W. Singleton Education Centre

Work Schedule:

35 hours/week, 12 months/year

Effective Date:
As soon as possible

Position Summary
The Specialist - Server Support acts as a functional and strategic leader for the HDSB’s server and enterprise infrastructure environment within the Network Operations team. This position is directly responsible for the maintenance, support, backups and security for the HDSB server environment (Central/Corporate, Physical and Cloud), on prem and cloud based Identity and Access Management systems and corporate applications. This position creates organizational standards for the aforementioned environment.

It regularly reviews, improves, and enhances standards and documentation and informs board Information Technology strategic direction and budget as they relate to lifecycle management of board technology, enterprise systems, applications, and hardware. The Specialist provides monitoring, auditing, and oversight on the status of the board’s server environment and security, ensuring standards are met or exceeded and future challenges are proactively identified and addressed.

The Specialist role uses their expert level knowledge of the board’s core systems to troubleshoot and resolve complex technical issues. The Specialist leads and manages Information Services and cross departmental projects; planning, executing, monitoring and revising project materials and documentation as required and works with HDSB stakeholders to inform and manage needs and expectations. This role regularly forms and leads working teams that proactively identify risks, facilitates incident and event response, and identifies, records, and interprets lessons learned to inform policy and procedural changes.

The role is responsible for the production of comprehensive architectural documentation for all Enterprise systems. This role provides guidance, training, and mentorship to other Information Services roles and HDSB staff.

The HDSB follows a . In accordance with this Administrative Procedure and with the approval of the immediate supervisor, employees who work at HDSB administrative sites may work from home for up to 50% of their regularly scheduled hours. Work from Home arrangements may change based on the future needs of the Board. The HDSB offers funding for professional development in accordance with the Terms and Conditions of Employment for management and administration support staff.

Key Responsibilities

Independently works with other Information Services staff and Board departments forming working teams to proactively address operational needs or event management

Provide leadership, guidance, and expertise to the Server Team including but not limited to;
Senior Analyst - Server Support, Analysts
-Server Support, and Network Operations Team to implement and improve policies and practices to enhance processes, monitoring, investigation, and response

Provide leadership, guidance and expertise to the executive leadership of the board with respect to the board’s Data Centre and associated Enterprise Hardware and Software solutions

Handle sensitive information affecting the organization, its resources/assets and prepare management reports to support recommendations for change/improvement in business processes, training and standards

Work on complex tasks assigned by leadership, which may involve coordination of effort among Level 1/2/3 analysts and or other IT Specialist roles

Coordinate evidence/data gathering and documentation and review Security Incident reports

Identify and report security related concerns and work with Security Operations and other Information Services team members to address, remediate, and document identified items

Leads backup and disaster recovery testing and regularly reviews, informs, enhances and improves related standards and procedures

Other related duties as assigned

Leads and manages Information Services projects

Lead the planning, execution, monitoring, and documentation of internal Information Services projects, ensuring they are delivered on time and within identified scope and budget.

Work…