Product Manager, Adoption & Enablement (Internal Posting

Product Manager, Adoption & Enablement (Internal Posting)

Position Title Product Manager, Adoption & Enablement (Internal Posting)

Research Project

Department/Unit

Department/Unit Digital Solutions

Location

Posting Number

Posting Number S215-26

Employee Group

Employee Group DPMG

Position Type

Position Type Regular, On-Going

Duration of Contract (if applicable)

Employment Type

Employment Type

Full Time

Full-time Equivalency (FTE)

Full-time Equivalency (FTE) 1.0

Salary $82,887 - $111,181 per annum, 35 hours per week

Classification

Classification ADM-07

Provisional Statement

This is a provisional classification. Formal regular review classification procedures may be initiated at any time by the incumbent or supervisor after the incumbent has worked a minimum of six months in the role.

Dalhousie University is Atlantic Canada’s leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.

Job Summary

Digital Solutions within Information Technology Services ( ITS ) enables and supports enterprise digital platforms that advance Dalhousie University’s academic, research, and administrative priorities. Reporting to the Director, Digital Solutions, the Product Manager, Adoption & Enablement leads the adoption and effective use of enterprise platforms through training, change management, and user engagement initiatives that maximize platform value and user experience.

Key Responsibilities

• Provide strategic leadership for the Adoption & Enablement portfolio, aligning training, change management, and user engagement with institutional priorities.
• Lead and develop a team delivering training, documentation, change management, and adoption services.
• Partner with Product Managers to drive platform adoption, major rollouts, and upgrades.
• Champion communities of practice across M365, Atlassian, Web, Reporting, Artificial Intelligence (AI), and other enterprise platforms.
• Deliver and continuously improve training, documentation, and self-service resources to support user success.
• Establish and monitor adoption metrics to measure outcomes, improve services, and inform platform decisions.

Note

The successful applicant will be eligible for hybrid work (combination of in-person work on campus and remote work from within Nova Scotia) as agreed by all parties based on operational requirements and university guidelines.

Required Qualifications

• Undergraduate degree with seven or more years’ relevant experience in enterprise IT, digital platforms, or technology-enabled transformation environments (or equivalent combination of training and experience).
• Demonstrated experience designing and delivering technology adoption, training, or change management programs at institutional or organizational scale.
• Experience developing and maintaining training, documentation, or knowledge management resources for diverse, non-technical audiences.
• Experience supervising or leading adoption, enablement, or training professionals, or similar roles.
• Experience building or facilitating stakeholder engagement, user community programs, or structured change initiatives across a complex, multi-audience environment.
• Excellent communication (verbal and written) skills, with demonstrated ability to engage and influence stakeholders at all levels across a complex institution.

Assets

• Hands-on experience with Atlassian and M365, including their AI tools (Rovo,Copilot).
• Experience in higher education or similarly complex multi-stakeholder environments.
• Professional certifications related to training ,change management, instruction, or project management.

The successful candidate is expected to demonstrate proficiency in Dalhousie’s core and leadership competencies (), in particular:

• Self-Awareness & Professionalism
• Adaptability
• Knowledge & Thinking Skills
• Communication
• Relationship…