EUD Engineer

EUD Field Engineer (End User Devices)

Location:

Hybrid - home based with frequent travel to sites across Hampshire or Oxfordshire
Rate:  £226.51 per day (Inside IR35)

Contract:

6 months initially, likely extension
Start:  ASAP
Additional:  Vehicle and fuel card provided for site visits

The Organisation

Our client is a UK policing organisation, delivering critical ICT services that directly support frontline and operational policing. Reliability, professionalism and security are essential in everything they do.

The Role

This is a field-based End User Devices (EUD) role providing hands-on installation, maintenance and support of ICT and voice devices across a wide geographic area. You will be a visible, customer-facing presence, ensuring officers and staff have the equipment they need to work effectively.
The role requires regular travel to Hampshire or Oxfordshire-based sites, Monday to Friday, and would suit an engineer who is comfortable working independently in live operational environments.

Key Responsibilities

Install, configure and support end user devices including laptops, mobiles and hardware peripherals

Diagnose and repair hardware and connectivity issues on site

Set up and support Windows 10 devices, including user connectivity and authentication

Work with Azure AD, SCCM and voice communications platforms

Respond to service tickets and incidents, meeting agreed SLAs

Liaise confidently with end users and third-party suppliers

Maintain accurate records of work undertaken

Skills and Experience

At least 2 years' experience in a field-based IT support or engineering role

4+ years' experience installing, repairing and supporting IT equipment and network connectivity

Strong hands-on knowledge of end user device hardware and peripherals

Practical experience with Windows 10, Azure AD, SCCM and voice comms

Experience working to SLAs in a service-led environment

Clear, professional communication skills

Location & Travel

You must be based in or near Hampshire or Oxfordshire

Willingness to undertake frequent travel to local sites is essential

Full, clean UK driving licence required

Vehicle provided for site visits (hire vehicle available for non-commutable journeys)

Security & Eligibility

Current NPPV3, SC or DV clearance is highly desirable

Eligibility for NPPV3 is essential

To be eligible, you must:
Be a full-time UK resident with the right to work in the UK (no visa sponsorship)

Have lived and worked in the UK continuously for the past 5 years, without extended periods overseas