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Dynamics 365 Functional Consultant Remote) - cGBP80K
Remote / Online - Candidates ideally in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-08-24
Greater London, London, Greater London, W1B, England, UK
Listing for:
Cyber Security training courses
Remote/Work from Home
position Listed on 2026-08-24
Job specializations:
-
IT/Tech
IT Business Analyst, CRM Systems & Management, Business Systems & Technology Analysis, IT Consultant
Job Description & How to Apply Below
Dynamics 365 Functional Consultant - UK (Remote) - c £80K
You'll provide day-to-day functional support across Dynamics 365 Customer Engagement, covering Customer Service, Sales and Customer Insights, ensuring users receive a first-class service while helping to enhance and optimise the platform.
Alongside your CE responsibilities, you'll gradually gain exposure to Dynamics 365 Finance & Supply Chain Management, supporting business processes and becoming a key member of a wider enterprise applications team.
Key Responsibilities- Provide first and second-line functional support for Dynamics 365 Customer Engagement
- Support users across Customer Service, Sales and Customer Insights
- Configure and maintain security roles, business process flows, workflows, forms, views and system configuration
- Investigate and resolve functional issues, escalating where appropriate
- Gather business requirements and translate them into functional solutions
- Support testing, User Acceptance Testing (UAT) and Microsoft release updates
- Develop your knowledge of Dynamics 365 Finance & Supply Chain Management, supporting wider business applications over time
- Commercial experience supporting or configuring Microsoft Dynamics 365 Customer Engagement
- Strong knowledge of one or more CE applications, including Customer Service, Sales or Customer Insights
- Experience configuring security roles, business process flows, forms, views and workflows
- Experience gathering requirements and supporting business users
- Strong troubleshooting and problem-solving skills
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