Remote Senior Service Designer

Join a public-sector initiative as a Senior Service & UX Designer, focusing on user experience across digital services. This role allows flexibility with remote or hybrid work options in Canada.

You will spearhead user research and service design efforts to revamp complex enterprise digital services. As an integral part of a dedicated team, your 10+ years of experience in UX design and understanding of regulatory environments will help shape intuitive user experiences. This position is rooted in Agile methodologies and requires active collaboration with stakeholders and team members.

Key Responsibilities:

• Conduct user interviews and usability testing for services

• Create interactive prototypes and design systems for digital platforms

• Assist in journey mapping and service blueprinting tasks

• Ensure user-centric design aligned with organizational policies

• Present findings and insights in cross-functional workshops

Requirements:

• 10+ years in Service Design within complex environments

• 5+ years supporting public-sector digital initiatives

• Related post-secondary educational qualifications

• Hands-on experience with accessibility standards

• Willingness to work during Alberta business hours and travel for meetings

Bring your senior-level UX expertise to enhance public service delivery in Canada.
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