ServiceNow Project Manager

Deutsche Bank is a global banking business with strong roots in Germany and operations in over 70 countries. Their large but focused footprint gives an established position in Europe plus a significant presence in the Americas and Asia Pacific. There are four business divisions: the Corporate Bank, the Investment Bank, the Private Bank and the Asset Manager DWS. There are also a number of highly skilled functions performing key management tasks.

‘Together we’re sharing new perspectives and transforming what it means to be a bank.’

AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies.

We partner with Deutsche Bank to support their contingent recruitment processes. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed.

On behalf of Deutsche Bank, we are looking for a Service Now Project Manager for a 6 month contract based in London with remote work available (Hybrid) .

Purpose of the role:
We are seeking an experienced Project Manager to lead the implementation and adoption of Service Now Now Assist across IT Service Management (ITSM), IT Operations Management (ITOM), and Control Tower functions. You will be responsible for delivering AI-enabled transformation initiatives that enhance service delivery, streamline IT operations, improve operational visibility, and drive efficiency across the enterprise.

What you’ll do:

• Lead the end-to-end delivery of Service Now Now Assist across ITSM, ITOM and Control Tower functions, ensuring successful implementation, adoption and business outcomes.
• Partner with stakeholders, process owners and SMEs to identify, prioritise and deliver high value AI and automation use cases that enhance service management and IT operations.
• Collaborate with Product Owners, Business Analysts and technical teams to define requirements and deliver scalable Service Now AI solutions aligned to business needs.
• Manage project plans, budgets, resources, risks and dependencies, ensuring delivery is on time, within scope and achieves agreed objectives.
• Drive stakeholder engagement, governance and executive reporting, providing clear communication on progress, risks, opportunities and benefits realisation.
• Lead change management and user adoption activities, including communications, training and business readiness, to maximise value from Now Assist capabilities.
• Champion continuous improvement by leveraging Service Now innovation, Generative AI and ITSM/ITOM best practices to improve operational efficiency, visibility and user experience.

The skills you’ll need:

• Proven experience delivering complex technology and transformation projects within large enterprise environments, with a strong track record of successful project outcomes.
• Strong Service Now expertise, particularly across ITSM modules including Incident, Problem, Change, Service Catalogue and Knowledge Management.
• Good understanding of Generative AI and AI-powered service management solutions, with an interest in applying emerging technologies to drive operational improvements.
• Solid knowledge of IT Service Management (ITSM) best practices and frameworks, with ITIL certification or equivalent experience preferred.
• Excellent stakeholder management and communication skills, with the ability to influence, engage and collaborate effectively across technical and business teams.
• Strong analytical, problem solving and decision-making capabilities, with the ability to manage risks, resolve issues and drive continuous improvement.
• Experience leading change, adoption and business readiness activities for new technologies and ways of working. Relevant certifications such as PRINCE2, PMP, ITIL, Agile or Service Now are desirable. Experience with in Financial Services is advantageous.

Our values define the working environment we strive to create – diverse, supportive and welcoming…