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Job Description & How to Apply Below
Location: Quebec City
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Password as a remote Technical Account Manager to ensure customer success through effective technical guidance. Drive the adoption of SaaS security solutions with a focus on strategic implementation.
In this Senior Technical Account Manager position, your role will be pivotal in guiding clients through their technical journey. Over four years of experience in a customer-facing technical position within SaaS or security is required for success. You will enhance customer adoption and work closely with cross-functional teams to provide exceptional service and solutions.
Key Responsibilities:
• Manage technical relationships during onboarding and renewals
• Lead discussions on identity and access security
• Create playbooks and knowledge-base resources
• Collaborate with Customer Success Managers to mitigate risks
• Troubleshoot technical challenges for clients
Requirements:
• At least four years of experience in a technical role
• Familiarity with security protocols like SSO and OAuth
• Excellent communication and technical storytelling skills
• Capability to mentor and support team enablement
• Independent work ethic in a remote setting
Leverage your technical acumen and customer service skills to make a real impact at 1
Password!
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