Production Solution Engineer

Job Summary:

About the Role & Team Disney Entertainment & ESPN Technology (DEE) brings together the Company’s best-in-class product, technology, and commercialization teams together into one global organization. DEE is responsible for the P&L management and all distribution, network and engineering operations, sales, advertising, data, and certain key technology functions worldwide for the Company's content engines. DEE also manages operations of the Company's streaming services including Disney+, Hulu, ESPN+ and Disney+ Hot Star;

and domestic broadcast and cable television networks. As an integral member of our Product Solutions team, the Product Solutions Engineer is responsible for the review, enhancement and support of the TWDC Broadcast Management Systems, Air-Time-Sales workflows and ancillary media applications. This role will work alongside the Product Solution Engineers within the team to implement workflow solutions that meet business needs and expectations.

Using their skills and experience they will support the Product Solutions Team with planning activities as well as successful execution of projects and deliverables. The role will provide assistance to the Product Solutions team with the prioritisation and implementation of features within specific timelines. They will work with internal teams, users and third-party vendors to ensure deliverables are in line with the Product Solutions roadmap and overall department strategy.

This role will be based in our London Hammersmith office, 4 days a week, with either a Monday or Friday working from home.

Values You’ll join a team grounded in our Disney values — acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day. What You Will Do Participate in system review activities and product workflow requirements Develop, analyse, prioritize, and organise requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow Work with the configuration and Product Solutions team to field functionality-related questions Translate business requirements into specifications that will be used for implementation Participate with other Product Solutions specialists to understand how to map legacy workflows to the existing Common Workflow Standard in order to drive business alignment Support the Product Solution Engineers with workflow-related requests and processes Track product-related queries to completeness and provide recommendations Ensure effective request management and change controls Provide assistance to the Product Solutions team with different activities Perform duties with moderate to low supervision Coordinate with technology and portfolio teams the delivery of functional solutions

Provide hands-on support with planning, scheduling, configuration, media- anddata-related activities (full training and support will be provided) Work with the userbase on triaging requests following a designated process Collaborate with leadership team on requirements and new initiatives within the business

Required Qualifications & Skills  Basic understanding of data structures within applications and workflows Analyse and interpret workflow requirements Research required data Propose workflow solutions based on requirements Ability to effectively collaborate with cross-functional teams Critical thinker and problem-solving ability Team player Strong time management skills Great interpersonal and communication skills Manages the needs of diverse stakeholders. Facilitates win-win situations. Resolves conflicts effectively.

Interacts well with people who have different backgrounds and work styles Engages colleagues across the organisation to optimise performance Tailors messages appropriately to the audience. Invites diverse points of view.
• Listens and asks questions to ensure understanding. Conveys relevant information in a candid and timely manner Achieves high levels of customer satisfaction. Analyses problems effectively and takes action to…