IT Support Intern; Co-Op

WHO WE ARE

Home Equity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage product.

At Home Equity Bank, our values drive and inspire our actions with our customers, our partners and each other.

Customer-Focused. Passionate Advocates Courage to Act. Do the Right Thing One Team. One Vision Think Long-Term. Ever-Evolving Be Exceptional. Inspire Greatness.

As an IT Support Intern, you’ll help keep our IT systems running smoothly for all employees. You’ll support users by resolving technical issues, setting up equipment, and helping with IT requests. You’ll work with a team, learn new skills, and contribute to a positive work environment.

• Receive and respond to IT support requests by phone, email, web, or in person.
• Document user information and details about each issue for tracking and asset management.
• Use IT Service Management (ITSM) tools (like Service Now) to record, track, and resolve problems.
• Escalate complex issues to senior analysts when needed.
• Access online resources and internal knowledge bases to help solve problems.
• Set up user accounts, configure hardware, and provide basic training for new employees.
• Help deactivate accounts and collect equipment when employees leave.
• Support virtual machines, operating systems, and related services.
• Assist with collaboration tools (Microsoft Teams, Zoom) and mobile devices (iOS, Android).
• Participate in team activities like knowledge sharing, quality assurance, and process improvement.
• Be available for rotating schedules if required.

• Enrolled in a college or university program in computer science or a related field.
• Friendly, customer-focused, and eager to learn.
• Basic knowledge of Office 365, SharePoint, and mobile platforms.
• Familiarity with Microsoft and General Administrative technologies like Active Directory, Azure/Entra AD, DNS, and Exchange, and experience of ticketing systems (Service Now or similar).
• Able to troubleshoot basic network issues.
• Enjoy working in a team and sharing knowledge.
• Legally authorized to work in Canada.

Hybrid office environment

Kindly note that this is an 8-month full time co‑op work term running from September to May 2027.

Great Environment Home Equity Bank offers a hybrid working environment supported with a culture of flexibility – an approach that is unique to each person, and that enables both business and individual needs to be met in a mutually beneficial way.

We pride ourselves in recognizing and celebrating performance, community service, teamwork, and diversity among our employees. A Dynamic Culture – With People at the Centre We believe our people make all the difference; our tireless commitment to inclusivity, professional development, and employee experience has been recognized through awards including the Greater Toronto’s Top Employers 2024, Waterstone Canada’s Most Admired Corporate Cultures , the Globe and Mail’s Report on Business:
Canada’s Top Growing Companies 2022 (third year since 2019), Canadian’s Mortgage Professional (CMP) Top Mortgage Employer 2023 for the third year in a row and Achievers Top 50 Most Engaged Workplaces 2023.

Growth and Opportunities We provide challenging and rewarding careers in a wide variety of fields. We continuously develop and train our employees through professional growth opportunities and on-the-job training. We also encourage our employees to develop professionally and personally through a series of career developing programs including our Educational Assistance Program, designed to reimburse costs related to professional learning and development.

Celebrating Great Work and People We believe in an environment that celebrates success, knowledge, leadership, and work that is inspired by our core…