Seller Support Specialist; FTC)

, a leading South African online retailer, is looking for a highly talented Seller Support Specialist
- FTC to join our team in Cape Town.

We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market-related, Total Remuneration Package a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This role reports to a Seller Support Team Leader and is a unique opportunity to work in a high-performance B2B start-up environment.

Your responsibilities will include:

• Address and elevate Marketplace seller & customer queries via tickets & phone calls.
• Engage with internal Takealot stakeholders to resolve Marketplace queries.
• Assist with ad-hoc data capturing and admin tasks as required.
• Provide ideas to drive process & system improvement across Takealot Marketplace.

Skills required:

• Customer Obsessed.
• Pragmatic & Organised.
• Strong prioritization and time management skills.
• Excellent verbal and written communication skills.
• Great interpersonal skills and strong team player.
• Stakeholder management is a plus!

Attributes required:

• Thinks like an owner.
• Solutions-oriented - you have a can-do attitude and high energy.
• Curious, a love for problem-solving, learning and the ability to think on your feet.
• Comfortable in a start-up environment – fast-paced, dynamic, with many uncertainties!
• Analytical mindset. You can use data to inform decisions if required.

Qualifications & Experience required:

• Senior Certificate or Higher.
• Minimum 3 years experience in a customer service role.
• Excel, SQL, and Zendesk experience (advantageous).
• Experience in an e-commerce, start-up, tech or platform environment (advantageous).

The Environment
:

• employees are entrepreneurial and dynamic, smart, customer-centric, and fun and have the shared ambition of  being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, it's all in the execution after all.
• We love what we do and what we are creating.

We seek to Employ an
Extra Ordinary Mind
who:

• is respectful but forthright
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strives to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial
  , thrives under change, accepts it is a constant and always looks for solutions to do something better and faster
• is business SMART. Able to think about problems from a business perspective using technical and product input;
• is curious and challenges the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for
• is thinks like an owner of the business
• is SMART, has INTEGRITY and is HARD WORKING

This is a full-time, office-based role and is not a work-from-home position. The role also requires you to work Monday to Friday, as well as weekends and public holidays.

If you meet the above, you are an Extraordinary Mind, sojoin us!

Takealot is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.