Lead IT Analyst - Infrastructure - EAL

Vacancy Information

Hourly rate of pay: £22.76 - £25.36

Temporary position for 23 months.
Days and Hours of Work:
Monday - Friday, 09:00-17:00
Starting and finishing times are flexible, and flexi time is applicable.
To start asap.

Applications will be accepted from those wishing to be considered for this role on a part-time basis. If you are applying for this role on a part time basis, please tell us in the Additional Information section of the application form.

We are looking for a motivated Lead IT Analyst to act as the technical lead for Microsoft 365. Working within the Infrastructure & Security Team, you will play a key role in delivering new capabilities, supporting adoption of cloud technologies and maximising the value of the Council's investment in Microsoft 365.

You will be responsible for the day-to-day administration of the Microsoft 365 platform, implementing new services and features, and ensuring governance, security and operational standards are maintained.

Key Responsibilities

• Administer and support Microsoft 365 services and workloads, including identity and access management.
• Configure and manage integrations between Microsoft 365 and enterprise applications.
• Develop and maintain automation solutions using Power Shell and other scripting tools to improve operational efficiency.
• Act as an escalation point for 3rd line support issues relating to Microsoft 365 services.
• Troubleshoot technical issues, ensure governance standards are met and identify opportunities for service improvement.
• Create and maintain accurate technical documentation, procedures and support materials.
• Work with project teams, technical specialists and business stakeholders to translate requirements into Microsoft 365 solutions.
• Support the implementation of new Microsoft 365 capabilities and enterprise integrations.

Skills and Experience

You will have experience administering Microsoft 365 technologies and cloud services, delivering enterprise integrations and supporting digital transformation initiatives. Experience with Entra , Exchange Online, SharePoint Online, Teams and automation technologies such as Power Shell would be advantageous.

You will possess strong problem-solving abilities, excellent stakeholder engagement skills and a customer-focused approach, with the ability to balance operational support and project delivery.

Home / Hybrid Working Consideration
Applications for home or hybrid working will be considered for this post in accordance with East Lothian Council’s Home Working and Worksmart Policies which can be found here. Home or Hybrid working options can be discussed with candidates invited for interview.

Please Note:
All home/hybrid workers must live in the UK. Where an application for home-working is supported, it will be subject to a satisfactory trial period. Employees will be expected to attend Council offices for the duration of induction, and be on site in East Lothian workplaces, as required. Employees with a hybrid working arrangement in place will be office based and able to work from home, with permission, on an ad hoc basis.

To work as a senior member of the IT Infrastructure & Security team with a primary focus on the development and management of the Councils voice and data networks to ensure they are capable of delivering Council Wide digital transformation.

The key areas of responsibility are:

• Design, development and management of the Council’s Wide Area network.

• Design, development and management of the Council’s Local Area Networks.

• Design, development and management of the Council’s Wireless Networks.

• Design, development and management of the Council’s voice networks.

• Supplier and contract management

• Providing Level 3 IT support.

• Provide professional advice and guidance to enable Council wide digital transformation.

The post holder will be a proactive and forward-thinking individual with experience of developing, procuring and implementing IT infrastructure.

Please download the Job Outline/Person Specification (available under 'Job Attachments') for the full range of tasks and duties associated with this job. You will need to refer to these in order to complete the…