Remote Senior Implementation Consultant

Join Systems & Software as a remote Senior Implementation Consultant, delivering project milestones while providing outstanding customer service. Utilize your analytical skills in a collaborative environment.

This role within the Professional Services team involves extensive client interaction across the United States and Canada. You will analyze business requirements, configure software, perform system testing, and provide user training. A strong background in utility billing and customer service is crucial for success in effectively translating client needs into tangible solutions.

Key Responsibilities:

• Conduct business process analysis and documentation

• Configure en Questa CIS solutions and perform system testing

• Train end users through virtual and in-person sessions

• Collaborate with cross-functional teams for successful implementations

• Provide customer advocacy during all project phases

Requirements:

• Bachelor’s Degree or equivalent work experience

• 5+ years of experience in CIS or utility industry

• Familiarity with SQL and UNIX commands

• Strong problem-solving and analytical skills

• Excellent communication abilities and proactive attitude

The Senior Implementation Consultant will significantly impact client success while honing expertise in utility software solutions.
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