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MSP Service Desk Manager — Lead Excellence; Hybrid
Remote / Online - Candidates ideally in
City of Westminster, Central London, Greater London, England, UK
Listed on 2026-08-29
City of Westminster, Central London, Greater London, England, UK
Listing for:
Onyx-Conseil
Full Time, Remote/Work from Home
position Listed on 2026-08-29
Job specializations:
-
IT/Tech
IT Project Manager -
Management
IT Project Manager
Job Description & How to Apply Below
Location: City of Westminster
Onyx-Conseil is seeking a Service Desk Manager in London to lead a growing MSP service operation. The role is hybrid: 4 days on-site and Friday work from home, with a salary range of £50,000 to £65,000 plus 25 days holiday, pension, and career progression.
You will drive service excellence, manage SLA performance, develop the team, implement ITIL-aligned processes, and support a 24/7/365 operation. The ideal candidate has MSP leadership experience, strong stakeholder management, and solid IT
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