Business Analyst; SharePoint Online Job Singapore,IT/Tech

Position: Business Analyst (SharePoint Online)

What You Will Be Working On SharePoint Online Strategy, Assessment and Migration

· Lead the current-state assessment and migration planning for intranet, knowledge repositories and shared document repositories from GCC+ SharePoint to WOG SharePoint Online.

· Analyse existing SharePoint sites, site structures, document libraries, content volumes, metadata, permissions, workflows, integrations, customisations and usage patterns.

· Conduct discovery workshops with business users, content owners, site owners, IT teams and other stakeholders to identify current pain points, business-critical functions and future-state needs.

· Assess each site, content set and function and recommend whether it should be migrated, redesigned, consolidated, archived or retired.

· Define the target-state information architecture, including site structure, navigation, document libraries, metadata, content types, search requirements, permissions and ownership model.

· Evaluate whether business requirements should be met using out-of-the-box SharePoint Online capabilities, Microsoft 365 or Power Platform configuration, or approved custom development.

· Develop the migration strategy, roadmap, work packages, sequencing, business case inputs and implementation approach for management consideration.

· Identify migration dependencies, constraints, risks, change impacts and governance decisions, and recommend practical mitigation measures.

· Define migration success criteria and oversee reconciliation and validation of content, record counts, metadata, permissions, links, workflows and business functionality before acceptance.

Vendor Management and Solution Assurance

· Work closely with the outsourced SharePoint vendor and other implementation partners to plan and deliver migration, enhancement and BAU support activities.

· Define clear business requirements, acceptance criteria, deliverables for vendor-supported work.

· Review and constructively challenge vendor proposals, solution designs, estimates, migration methods and technical recommendations to confirm that they are fit for purpose, supportable and aligned with objectives.

· Determine the work that should be performed by the vendor, business teams and internal IT stakeholders, and coordinate dependencies across the delivery plan.

· Monitor vendor deliverables, quality, timelines, risks, issues and decisions, and elevate material concerns with clear impact assessments and recommendations.

· Coordinate functional, integration and user acceptance testing, defect resolution, cutover readiness and post-migration verification.

· Ensure that agreed evidence, documentation, validation results and operational handover artefacts are complete before solution acceptance or work-item closure.

SharePoint Online Governance and Platform Management

· Establish and maintain governance requirements covering site provisioning, site ownership, permissions, access reviews, naming conventions, content lifecycle, retention, archival and site closure.

· Assess requests for new sites, enhancements, workflows and integrations from business, governance, security, usability and operational perspectives.

· Ensure that SharePoint Online solutions and vendor deliverables comply with applicable ICT policies, security requirements and governance standards.

· Support periodic reviews of site owners, permissions, inactive sites, content quality and compliance with agreed governance requirements.

· Maintain functional documentation, decision records, configuration references, standard operating procedures, user guidance and governance artefacts.

Business Analysis, Stakeholder Engagement and Adoption

· Engage stakeholders to identify opportunities to improve the intranet experience, collaboration, information management, knowledge sharing and document discoverability.

· Gather, analyse and document business, functional and non-functional requirements, process flows, user journeys and information needs.

· Facilitate alignment between business users, technical teams, security teams and vendors on requirements, constraints, priorities and solution trade-offs.

· Prepare options analyses, risk assessments, recommendations, project…