Data Courier Planner

Zone:
Provincial

Subject to Classification Review

Information Technology - Cor Care

Permanent, Full-Time

Location:

Provincial with site to be determined based on successful applicant. Work will include a combination of on-site and remote work. Travel may be required.

Hours:

70 (8 hours, Shift Work; Days, On-Call, Evenings, Nights, Weekends)

Salary HL22 (CAD
73,553.00 - CAD per annum)

NLHS Digital Health is seeking two Cor Care Environment & Release Coordinator and Data Courier Administrator to join our Digital Health IT team. These roles are at the heart of the technical operations that keep our Cor Care (Epic) Health Information System running safely and reliably for clinical care across Newfoundland and Labrador.

You will define and implement the change control processes that govern the NLHS Cor Care environment, coordinate all upgrade and release activities, and serve as the organizational Data Courier Administrator - managing the interfaces that migrate application build between environments. You will also serve as the technical execution lead for Cor Care business continuity activities, working within the program governance framework of the IT Operations Business Continuity Planner to ensure the environment is always ready for planned and unplanned downtimes.

This is a highly demanding role in a fast-paced, 24/7 clinical environment where system availability is directly tied to patient safety. You must be capable of making timely, well-informed decisions under pressure - during system outages, time-critical release windows, and competing operational priorities - while ensuring patient safety, system reliability, and strict adherence to security and governance standards at all times.

• Defining and implementing change control processes for the NLHS Cor Care environment; developing new processes or enhancing existing ones to incorporate Cor Care components and build activities.
• Establishing and maintaining the sign-off process for Release Authorizations (RAs) from Epic; serving as the organizational authority for environment release readiness on behalf of the Director of IT.
• Leading or participating in change control committees, upgrade planning, maintenance window planning, and rollout planning committees.
• Coordinating and managing Cor Care upgrade and update activities across application and technical team leads; ensuring all parties have clear timelines, responsibilities, and readiness criteria.
• Tracking update and patch levels across all production and non-production environments; designing data migration strategies and managing large data loads associated with upgrade and release cycles.
• Leading incident response for environment-affecting issues; operating composedly and decisively during production outages with clear stakeholder communication throughout.

• Serving as the technical execution lead for Cor Care business continuity activities within the program governance framework established by the IT Operations Business Continuity Planner.
• Executing environment readiness validation activities:
  Read-Only and DR environment access validation, BCA Web Data Entry readiness testing, and downtime drill technical setup and support.
• Maintaining technical documentation for BCA infrastructure, DR environment configuration, and environment downtime procedures — ensuring materials are current and accessible.
• Contributing technical findings and root cause analysis from downtime events and drills to the IT Operations Business Continuity Planner for program-level lessons learned and Honor Roll reporting.
• Ensuring environment and BCA activities comply with NLHS change control policy, CAB requirements, ATTIPA/PHI obligations, and Epic's Business Continuity Best Practices Checklist.
• Serving as the main organizational point of contact for Data Courier and build migration activities; configuring, monitoring, and troubleshooting Data Courier interfaces across all Cor Care environments.
• Resolving CID/UCI synchronization issues;…