Technical Care Consultant

As a People Care Consultant, you will act as the on-site, “consultative IT Manager/ Engineer” for our key clients. Embedded 4–5 days per week over long-term engagements (1–3 years), you will partner closely with the client’s leadership and our Chief Technologists to align their on-premises IT estate and day-to-day user services with both their strategic business objectives and TSG’s managed services framework.

You’ll make decisions autonomously, drive continuous improvement, and ensure end-user satisfaction through proactive support, best‑practice guidance, and hands‑on management.

TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results.

TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid‑market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our accreditation as a ‘Great Place to Work’ in addition to being placed on the ‘UK’s Best Workplaces in Tech’ list in both 2024 and again in 2025.

Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do.

Every role at TSG comes with our Ownership Ladder. It sets out what ownership means here — from doing your own task well to owning the outcome end‑to‑end, following the work through every handoff until it lands, and bringing solutions rather than just problems. We include it in every job description because it applies to every person, whatever the role or level.

It's the standard we hire to, work to, and back each other on. When you join us, you'll be operating above the ownership line — seeing it, owning it, solving it, and delivering it.

• Employee ownership – as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes
• Our open and honest culture where feedback is taken on‑board and acted upon
• Our social events – annual all expenses paid ‘TSG Festival’ and team building funds
• Two paid CSR days per annum that you can use to support the community
• Giving something back – the ‘TSG Foundation’ established in November 2022 has so far donated over £160,000 to support nominated businesses and charities
• Our responsibility to the environment as we work towards net carbon zero
• Flexible working opportunities including home working and hybrid options
• Annual salary benchmarking
• Excellent progression opportunities, training and support, including recognised qualifications

• Conducting pre-defined checks and reviewing IT systems and services, whether they are cloud-based, hybrid, or on-premises.
• Collecting additional technical audit information as needed, and updating internal systems for use by colleagues, including the on‑boarding of new customers.
• Reviewing technical debt and advising on system improvements to enhance the customer’s infrastructure and resilience on‑site.
• Assisting with the strategic planning and road mapping of IT systems, working closely with Customer Success Managers.
• Delivering projects and implementing changes to existing or new infrastructure environments for your customers.
• Keeping customers regularly updated on the progress of any work being carried out for them.
• Ensuring timely seamless renewals of products and services.
• Ensuring Asset information is recorded, accurately and updated regularly.
• Updating TSG's CRM and ticketing system as applicable and maintaining our technical information repository with detailed notes.