Senior AI & Automation Engineer

"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America.

Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.

Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication.

A technical lead within our shared-service AI and automation team, which provides and evangelises AI capabilities, automation and tooling to Cloud Operations and associated teams across both Microsoft Azure and Oracle Cloud Infrastructure (OCI). The Senior AI & Automation Engineer designs and delivers complex automation, Infrastructure as Code and domain-specific AI agents, and sets the technical direction for how we industrialise provisioning, reduce toil and improve recovery times across our online products and services.

The role mentors engineers, leads by example on security and quality, and drives the adoption of an AI-first, automation-first approach through influence, knowledge-share and training. You proactively identify where automation and Infrastructure as Code will deliver the greatest resilience and efficiency gains.

This role may include working as part of an on-call rota to provide out-of-hours support. On-call is a compensated rota, with the details set out in our on-call policy.

• Lead the design, development, and delivery of complex automation, Infrastructure as Code (IaC), and AI-powered solutions across Azure and Oracle Cloud Infrastructure (OCI) environments.
• Develop and implement reusable automation frameworks, standards, and engineering patterns to improve consistency, scalability, and operational efficiency.
• Drive the adoption of AI-first ways of working by introducing innovative automation and AI capabilities that enhance service delivery and operational effectiveness.
• Lead initiatives to automate provisioning, reduce manual effort, and improve operational resilience across cloud operations functions.
• Design and maintain Infrastructure as Code solutions using industry-standard tools and practices to ensure secure, reliable, and repeatable deployments.
• Build and enhance CI/CD pipelines to support efficient, automated, and compliant deployment processes.
• Embed security, identity management, access controls, and secrets management into automation solutions by default, ensuring secure-by-design practices.
• Drive improvements in system resilience, recovery capabilities, and operational performance through well-engineered automation solutions.
• Implement cost-optimisation and Fin Ops practices within automation and cloud provisioning processes to improve resource efficiency and reduce waste.
• Provide technical leadership on complex automation, cloud engineering, and AI initiatives, serving as a trusted subject matter expert for the team.
• Mentor, coach, and develop engineers, improving automation, AI, and cloud engineering capabilities across the Cloud Operations function.
• Lead code reviews, technical knowledge-sharing sessions, training workshops, and demonstrations to promote engineering…