Remote IT Support Analyst

Position: Remote IT Support Analyst at Third Octet
Location: Quebec

Become the technical front line for Third Octet as a Remote IT Support Analyst. Provide essential support for managed services, cloud solutions, and internal initiatives across the GTA.

This position requires a strong focus on user support and problem-solving as you assist internal teams and clients. You'll tackle technical support incidents and manage crucial infrastructure systems like Shared Messaging and Private Cloud. A commitment to excellent customer service is vital in this role to guide users through their technical challenges.

Key Responsibilities:

• Provide direct support via calls and emails

• Troubleshoot complex technical incidents

• Manage internal and managed infrastructure elements

• Maintain internal documentation and governance compliance

• Rotate with team members for after-hours support

Requirements:

• Strong passion for technology and a desire to learn

• Understanding of Microsoft 365 and networking basics

• Ability to troubleshoot application issues effectively

• Exceptional communication skills

• Self-motivated and able to multi-task in a dynamic environment

Embrace the challenges of technology support while contributing to Third Octet's success and customer satisfaction.
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