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Job Description & How to Apply Below
IT support, maintenance & operations Engineer
The opportunity
Our Client designs, supports and maintains IT solutions for mission-critical operations at international customer sites — where conventional IT meets industrial operational technology, and reliability, clear communication and disciplined execution really matter. We're strengthening our Service Desk with an experienced Level 2 engineer who takes end-to-end ownership, collaborates across teams, keeps customers informed, and helps the whole support organization work more consistently and effectively.
What you'll do
Own assigned incidents and service requests end-to-end — from acceptance through resolution, validation and documented closure
Diagnose complex application, infrastructure, integration, database and OS issues using logs, traces and structured troubleshooting
Restore service via remote or on-site intervention, respecting operational, security and change-control requirements
Analyze problems, reproduce defects in lab/virtual environments, and collaborate with Development and Dev Ops on fixes
Perform planned preventive and corrective maintenance, and support release validation and go-live readiness
Maintain documentation, build knowledge articles, and drive continuous improvement across the support organization
What you bring
3+ years of hands-on Level 2 (or equivalent) IT application/infrastructure support in a business-critical environment
Strong troubleshooting across Windows and/or Linux, networks, services, logs, databases and distributed applications
Experience with incident, request, problem and change practices in an ITIL-aligned organization
Clear technical writing in English; working proficiency in French (must have) and Dutch
Valid category B driving license; willing to travel to customer sites and join a compensated on-call rotation
Nice to have:
Microsoft Server stack (Windows Server, IIS, SQL Server) and/or Linux/Unix administration
Relational & No
SQL platforms: SQL Server, PostgreSQL, MongoDB, Elasticsearch
Integration, APIs, messaging & Micro Services (e.g. ActiveMQ, Apache Camel)
Scripting/automation in Python, Power Shell, JavaScript or C#
Experience in industrial IT/OT or other 24/7 operational environments;
Jira & Confluence
The mindset we're looking for:
You take ownership rather than waiting for others to unblock a ticket, and you stay accountable until a sound handover or closure. You collaborate constructively, communicate calmly under pressure, and stay curious — turning lessons into documentation or automation. You troubleshoot methodically, respect procedures, and are reliable when it matters most.
Working conditions
A mix of remote support, planned maintenance and customer-site interventions — occasionally outside standard business hours, subject to site access and security requirements
One remote working day per week, with additional flexibility agreed with your team lead
Site-access clearance (including a clean criminal record extract, where legally required) may be needed for certain customer sites
Why join us
Work on technically varied systems supporting real-time, mission-critical operations
Combine IT, OT, customer interaction, troubleshooting, maintenance and improvement in one role
Collaborate with experienced support, operations, development, Dev Ops and project teams
Grow within an international technology group with a global customer footprint
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