Customer Support Engineer, Campus Position – GC​/GCMS – Firenze

Job Description  Start your career with purpose –Customer Support Engineer (GC Instruments) Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek – so they can do what they do best: improve the world around us.
About the Role  As a Customer Support Engineer, you’ll be part of a team that helps scientists and technicians solve real-world problems using Agilent’s Gas Chromatography (GC) instruments. You’ll receive comprehensive training and mentorship to develop your technical and customer service skills, while working hands-on with cutting-edge technology in laboratories across Sweden.
What You’ll Do   Install & Maintain GC Instruments:
Perform on-site installation, preventive maintenance, upgrades, and repairs.
Support Customers:
Deliver training and guidance to help users get the most out of their GC systems.
Collaborate Across Teams:
Work closely with service managers, sales teams, and product specialists to meet customer needs.
Stay Organized:
Manage service documentation, scheduling, and reporting with accuracy.
Provide Feedback:
Share insights from the field to help improve products and services.
What We’re Looking For  A recent graduate (Bachelor’s, PhD or Master’s, max 2 years ago) in Chemistry, Chemical Engineering, Life Sciences, or a related field. Passion for technology, analytical instrumentation and customer service. High problem-solving capability, coupled with strong curiosity. Strong communication skills and a proactive mindset. Willingness to travel across Italy for on-site support. Good Knowledge of English
Why Join Us?  Be part of a global leader in analytical instrumentation. Get hands-on experience with advanced GC technologies. Work in a collaborative, mission-driven environment. Enjoy continuous learning and career development opportunities.
Qualifications

Education:

University degree in life science-related field.

Languages:

Proficiency English.

Skills:

Proficiency in Microsoft Office, strong communication skills, and problem-solving abilities.
Other:
Valid driving license.
Benefits

Contract:

Permanent.
Culture:
Outstanding company culture.
Development:

Career development opportunities and training.
Perks:
Company car, yearly bonus, stock purchase plan, medical & life insurance.
This role involves remote work with travel to customer sites in Italy, making it ideal for someone who enjoys a dynamic and varied work environment. Does this position align with your career goals?
Pay Range  Italy: 30.024, EUR per Annum
The position is classified at Levels 3° or 4° under the CCNL Terziario, distribuzione e servizi – Cod. H011 , which defines minimum salary levels, pay progression, and working conditions.
Additional Details  This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location.
Pay and benefit information by country are available at:
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required  75% of the Time
Shift  Day
Duration  No End Date
Job Function  Services & Support
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