IT Apprentice: 1st​/2nd Line Support; Hybrid​/Remote

Location:

Maidenhead - with opportunity to balance with remote working

About The Role

We are looking for a motivated and enthusiastic IT Apprentice to join our Data, Technology and Transformation team. This is a great opportunity to start or develop a career in IT, gaining practical experience across technical support, systems administration and digital services.

Working as part of the IT Team, you will help provide day-to-day IT support across the organisation, acting as a first point of contact for incidents and service requests. You will support colleagues with hardware, software, Microsoft 365, mobile devices, printing and general IT queries, while helping to log and update support tickets accurately.

You will gain experience in 1st and 2nd line support, Microsoft 365 administration, software systems, onsite infrastructure, networking, cyber security controls and supplier-supported services.

The role will also involve setting up, configuring and supporting laptops, desktops, mobile phones, printers and other IT equipment, as well as supporting new starter, mover and leaver processes, maintaining IT asset records and helping manage user access.

You will support the maintenance and development of key software systems, assisting with updates, configuration, testing, documentation and issue resolution, while working closely with colleagues, our managed service provider, training providers and other third-party suppliers.

About you

We are looking for someone who is keen to learn, enjoys solving problems and is confident using computers, Microsoft applications and everyday IT equipment.

You will have good communication skills and be able to explain information clearly to colleagues with different levels of technical knowledge. You will also be organised, accurate and able to follow processes, guidance and instructions carefully.

You will understand the importance of confidentiality, data protection and handling information appropriately, and be willing to work as part of a team while developing your skills through practical experience.

Previous experience in customer service, technical support or an IT-related environment would be helpful, along with basic troubleshooting skills and experience using Microsoft 365 applications such as Outlook, Word, Excel, SharePoint and One Drive.

Some travel to schemes or satellite offices may be required.

About Us

Housing Solutions is a not for profit Housing Association, rooted in the local community providing quality, affordable homes to rent and buy across the local area. Our mission is to make our residents proud of where they live and our colleagues proud of where they work. Our services are driven by our strategic goals of safe, satisfied and sustainable, underpinned by our company values of ownership, innovation, teamwork and inclusion.

Established in 1995 we provide quality, affordable homes to rent and buy across the South East of England. We are rooted in the local community and we offer a wide range of housing services and housing options, including affordable homes to rent, properties to buy under shared ownership; market rent properties, and specialist accommodation for older people and people who need care and support to live within the community.

Why Choose Us

We pride ourselves on putting our residents at the heart of everything we do. We are invested in our local community and can see the difference we make in the area we live and work. Our employees are passionate and driven to achieve the best results for our residents, and are rewarded for their hard work and commitment.

Our modern and fresh working space allows us to work collaboratively together. You will make connections across the whole team and be part of our inclusive and open culture. Achieving the best of both worlds we successfully combine remote working as well as time together in our spacious and modern offices.

Our substantial benefits package includes a generous company pension contribution and a strong focus on employee wellbeing, including generous annual leave and our ‘Healthy Lives, Healthy Minds’ programme.

Our commitment to Learning and Development can been seen across the organisation…