Technical Support Specialist - Remote

Support The Salvation Army's mission by becoming a Remote Technical Support Specialist. You'll provide essential helpdesk services and ensure technology facilitates productivity for all employees.

This remote Service Desk Technician role emphasizes your ability to troubleshoot various technical issues successfully. You will serve as the first point of contact for support requests and apply your problem-solving skills in both remote and on-site situations. Your work will include resolving support tickets and contributing to documentation that enhances the user experience.

Key Responsibilities:

• Handle incoming technical support requests via phone and email

• Use tools to diagnose and resolve issues effectively

• Implement hands-on fixes for hardware and software issues

• Document support processes and solutions meticulously

• Participate in software installations and updates

Requirements:

• Recognized college certificate or technical school credential

• ITIL Foundations and A+ Certification mandatory

• 3 to 5 years in related technical support role

• Proficient with Microsoft Productivity Suite and troubleshooting

• Expertise in networking basics like TCP/IP, DNS, and DHCP

Leverage your support expertise to create a significant impact at The Salvation Army as a Technical Support Specialist.
#J-18808-Ljbffr