Remote IT Support Lead

Elevate your tech career as a Remote IT Support Lead with a mission-driven organization in Ottawa, ON. Leverage your technical expertise to enhance processes and ensure reliable systems.

As the Information and Systems Lead, you will oversee the organizational technology environment and support diverse teams by managing systems, software, and vendor relationships. This role demands hands-on technical skills combined with strong organizational judgment, making it ideal for those who enjoy problem-solving while driving process improvements.

Key Responsibilities:

• Lead day-to-day technology needs and vendor interactions

• Manage business systems, software licenses, and equipment

• Support improved workflows with Microsoft 365, SharePoint, and CRM

• Oversee IT policies, cybersecurity, and disaster planning

• Provide technical support and training to users

Requirements:

• 3-5 years in information or business systems management

• Proficient in Windows, Microsoft 365, and SQL-related tools

• Strong project and vendor management expertise

• Knowledge of cybersecurity and data governance best practices

• Excellent communication skills, French is an asset

Make a meaningful impact by enhancing technology systems within a collaborative and purpose-driven work environment.
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