Remote Service Desk Technician at Salvation Army

Join The Salvation Army as a Remote Service Desk Technician and ensure smooth technology operations. Provide exceptional support to users through various channels, enhancing their productivity and confidence.

In this vital role, you will be responsible for troubleshooting and resolving technical issues, both remotely and in-person. You'll utilize diagnostic tools, maintain service desk documentation, and assist in software rollouts. Your expertise will contribute to an effective end-user experience within a supportive and faith-based organization.

Key Responsibilities:

• Respond to incoming requests via phone, email, and chat

• Troubleshoot issues using remote tools and utilities

• Document incident-solving processes for clarity

• Perform desktop hardware fixes and setups

• Identify trends and provide feedback for improvements

Requirements:

• ITIL Foundations and A+ Certification required

• 3-5 years of experience in a relevant IT role

• Strong knowledge of Microsoft 365 and Service Now

• Familiarity with Windows 11 and macOS environments

• Excellent communication and rapport-building skills

Leverage your technical skills to make a difference in the community as part of The Salvation Army's mission.
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