IT Service Desk Analyst

Hereford (hybrid) - Initially office based, 90% home based once settled

£24,613 - £29,184
dependant on experience

37 hour working week

Experience:

• Proven experience in providing enterprise level frontline IT Support Experience in using IT Support software to log and manage support requests
• Proven experience of working in a customer focussed environment and direct customer contact
• Experience of IT system fault analysis, diagnosis and resolution in a workplace setting
• Relevant experience of hardware and software desktop maintenance, including carrying out hardware and software desktop upgrades, installation and commissioning
• Demonstrable experience of supporting Microsoft business applications including the MS Office suite in an enterprise (business) environment (Office 2010, 2016 and O365)
• Evidence of supporting Microsoft operating systems Windows 8, 10 and Windows 11
• Experience of network account administration
• An ability to use Microsoft Office to at least an intermediate level
• Good working knowledge of Microsoft operating systems
• Good working knowledge of Active directory and Exchange 2016

Responsi...