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User support technician
Remote / Online - Candidates ideally in
Nelson, BC, Canada
Listed on 2026-09-02
Nelson, BC, Canada
Listing for:
Retreat Guru
Full Time, Remote/Work from Home
position Listed on 2026-09-02
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support, IT Support
Job Description & How to Apply Below
- Work Term:
Permanent - Work Language:
English - Hours:
37.5 hours per week - Education:
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience:
3 years to less than 5 years - or equivalent experience Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide customer service
- Manage incidents
- Usability testing Supervision
- No supervision responsibility Computer and technology knowledge
- Project management software
- HTML editing software
- Software development
- Mac OS
- Java Script
- SQL
- Spreadsheet
- PHP
- Word Press
- HTML
- Software quality assurance Type of experience
- Call centre Area of work experience
- Quality assurance or control Area of specialization
- E-commerce Security and safety
- Basic security clearance Transportation/travel information
- Own transportation
- Willing to travel Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Manual dexterity
- Attention to detail
- Sitting Own tools/equipment
- Internet access
- Cellular phone Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty Screening questions
- Do you have experience working in this field?
- Do you have the equipment you need to work from home (like internet and a workspace)?
- Do you have the required certifications listed in the job posting? Employment terms options
- Flexible hours Employment terms options
- Day Workplace information
- Hybrid Health benefits
- Dental plan
- Health care plan
- Paramedical services coverage Financial benefits
- Group insurance benefits
- Life insurance
- Stocks/shares Long term benefits
- Maternity and parental benefits Other benefits
- Free parking available
- On-site amenities
- On-site recreation and activities
- Paid time off (volunteering or personal days)
- Team building opportunities
- Wellness program
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