Service Analyst; Core

Position: Service Analyst (Core)
An exciting opportunity has become available within ATM & Cash Operations team. We are looking for an ATM Service Desk Analyst to join our customer focused, high performing Service Desk Team.

As an ATM Service Desk Analyst, you will be acting as a first point of contact for our retail colleagues by assisting them with ATM and Cash related incidents. You will have the accountability to identify and resolve incidents that have the potential to impact service to the branch network and our customers.

You will be working in an operational environment, where tasks need to be completed to ensure service is restored in the shortest time possible. The ability to remain calm and focused at all times is essential.

Joining the ATM & Cash Operations team means stepping into a lively environment where your work directly impacts the service we provide to our branches and customers. You’ll be part of a supportive, high-performing team that thrives on collaboration, problem-solving, and delivering excellent service.

This is a fantastic opportunity to build your career in a role that offers variety, challenge, and the chance to make a real difference every day. Whether you're resolving incidents or improving processes, your contributions will be valued - and you'll be supported every step of the way.

This role is a full time position with the following working pattern:

Week 1:  (30 hours)
Week 2:  (35 hours)
Week 3:  +  Saturday (40 hours)
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at our Swindon office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

The extras you’ll get There are all sorts of employee benefits available at Nationwide, including:25 days holiday, pro rata Access to private medical insuranceA highly competitive pension to help you build a strong foundation for retirement

Access to an annual performance-related bonus

Training and development to help you progress your careerA great selection of additional benefits through our salary sacrifice scheme

Life assurance to provide peace of mind for you and your loved ones in the event of your death

Wellhub – access to a range of free and paid options for health and wellness

Up to 2 days of paid volunteering a year Banking – but fairer, more rewarding, and for the good of society

We forge our own path  a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in…