IT Support Analyst

About The Company

Infleqtion is a global quantum technology company solving the world’s most challenging problems. The company harnesses quantum mechanics to build and integrate quantum computers, sensors, and networks. From fundamental physics to leading edge commercial products, Infleqtion enables “quantum everywhere” through our ecosystem of devices and platforms.

Our mission is to commercialise atom-based quantum products that provide orders of magnitude improvements in performance and computing applications.

Infleqtion has offices in the USA, United Kingdom and Australia. This is a full-time position based at our Kidlington, Oxford office. Work from home permitted up to 2 days per week based on business needs and manager approval.

The IT Support Analyst provides responsive first-line IT support to Infleqtion UK and acts as the primary point of contact for routine IT incidents and service requests.

The role supports users across Windows, macOS and Linux environments, manages device and user lifecycle activities, and helps ensure day-to-day IT services are delivered consistently and effectively.

• Provide first-line IT support through Fresh Service and direct user engagement
• Log, categorise, prioritise and track incidents and service requests through to resolution
• Troubleshoot Microsoft 365, Windows, and common business applications
• Support laptops, desktops, printers and peripherals
• Prepare, deploy, recover and securely dispose of end-user equipment
• Coordinate user onboarding, offboarding and routine access changes
• Perform routine account and access administration
• Maintain accurate asset records, inventory and stock levels
• Support meeting rooms, desk booking and other workplace technology
• Maintain user-facing documentation and knowledge articles
• Escalate complex technical issues appropriately to the IT Systems Engineer or relevant third party
• Support routine patching, device compliance and security activities
• Assist with software deployment and endpoint-management activities
• Support IT projects, office changes, supplier coordination and hardware logistics
• Provide clear communication and timely follow-up to users throughout incidents and service requests

• Minimum 1 to 2 years’ experience in an IT support, service desk or similar role, or equivalent technical training
• Good knowledge of Microsoft 365 and Windows
• Understanding of user accounts, permissions and access management
• Experience supporting laptops, desktops and peripherals
• Familiarity with ticketing & remote support platforms
• Good troubleshooting and problem-solving skills
• Strong customer-service and communication skills
• Ability to prioritise multiple requests and maintain accurate documentation
• Willingness to develop technical capability and take on broader responsibilities over time

• Familiarity with macOS and Linux support
• Basic understanding of networking concepts including TCP/IP, DNS, DHCP and VPN
• Familiarity with endpoint-management platforms (Intune/SCCM etc)

• Relevant technical qualification, apprenticeship or equivalent professional experience.
• Microsoft, CompTIA or similar certifications are advantageous but not essential.

Up to 10% travel, including international travel, may be required

Work will normally be performed in an office and laboratory environment. Able to efficiently use automated office equipment such as laptops, copiers, and printers; able to effectively engage in communications (via phone, computer, or in-person). Will involve sitting, standing, walking, lifting, and carrying up to 10 kg.

Regardless of your interest in the quantum industry, you can take pride in the fact that Infleqtion is building an ecosystem of quantum technologies and commercial products, driving the industry towards the future. Studies reveal that while men apply for jobs when they meet an average of 60% of the requirements, women and other groups tend to apply only when they meet all the criteria.

If you believe you have the potential but don't meet every single point in our job advertisement, please don't hesitate to contact us! We…