Technical Product Support Specialist

Title:

- Product Operations Support Specialist

Experience:

2–4 Years

Education:

AA/BA preferred; equivalent relevant experience will also be considered
English:  C1 or above preferred

Location:

Anna nagar, Chennai

The Role
We are looking for a Product Operations Support Specialist to join our fast-paced and innovative environment.
The role will focus on supporting customer onboarding by configuring digital documents, troubleshooting product-related issues, managing data, and ensuring smooth customer workflows.
The role requires strong Advanced SQL skills, attention to detail, analytical thinking, and the ability to investigate and resolve operational and data-related issues.
The successful candidate will work closely with Customer Success, Product, and Integration teams to deliver accurate and efficient customer configurations.

Responsibilities
Configure and manage customer documents within our document-signing platform, Panda Doc, including the manual setup of customized fields.
Configure customer document templates, assign them to relevant teams and sections of the platform, and enable additional features as required.
Perform advanced SQL queries to investigate data issues, validate configurations, identify discrepancies, and support troubleshooting.
Analyze data using SQL to identify root causes of product, workflow, and integration-related issues.
Perform data checks and reconciliation using SQL to ensure accuracy and consistency across systems.
Assist with additional manual account setup, product configuration, and operational tasks as required.
Document recurring issues, identify process improvements, and contribute to improving operational efficiency.

Working Hours:

1:00 PM – 9:30 PM
Working Days:  Monday to Friday
Transportation:  Drop facility available for female employees
Budget:  ₹8 LPA – ₹10 LPA
Night

Shift:  One day per week. Employees will have the option to work from home during the night shift and will receive a  ₹1,000 night shift allowance  for each night worked.