CSI Manager

About the job you’re considering

We are excited to announce an excellent opportunity to join our team as aCSI Manager. In this role a CSI Manager you will be responsible for driving the continuous improvement of IT services and processes across the client’s SIAM ecosystem. This role focuses on working closely with the client and external suppliers to identify opportunities for improvement, implement best practices and ensure that IT services align with business objectives.

The CSI Manager collaborates with external suppliers and client stakeholders to enhance service quality and efficiency.

Hybrid working:
The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time. If you are successfully offered this position, you will go through a series of pre-employment checks, including identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

• Develop and implement a continual service improvement strategy aligned with IT and business goals.
• Analyse existing IT processes to identify areas for improvement and recommend solutions.
• Establish and monitor key performance indicators (KPIs) to measure the effectiveness of IT services and improvement initiatives.
• Work closely with external suppliers, service owners, and client business units to gather feedback and drive improvement initiatives.
• Promote the adoption of ITIL best practices and other industry standards to enhance service delivery.
• Training and support for external suppliers on continual service improvement methodologies and tools.
• Prepare and present regular reports on improvement initiatives, performance metrics, and outcomes to senior management.
• Ensure that improvement initiatives are effectively managed and integrated into existing processes.

• Strong understanding of ITIL framework and continual service improvement principles.
• Analytical and problem-solving skills.
• Proven capability to operate across multiple suppliers and complex service environments
• Ability to influence and challenge supplier behaviours constructively
• Skilled in coordinating and aligning multiple stakeholders during high-pressure or fast-changing situations
• Strong understanding of service management disciplines (Incident, Change, Demand, Capacity, Performance) and how they integrate at an ecosystem level
• Proficiency in IT service management tools and software.
• ITIL certification (preferably ITIL Expert or ITIL Practitioner).
• Experience with process improvement methodologies such as Lean, Six Sigma, or Agile.

You can bring your whole self to work. At Capgemini, striving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level
2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:
Declare they have a disability, andMeet the minimum essential criteria for the role.

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process. If you are successfully offered this position, you will go through a series of pre-employment checks, including identity, nationality…