Technical Assistant, IT​/Tech

Position: Full Time Technical Assistant
Location: Almora

Company Description  Website Service4

All provides comprehensive website services, search engine solutions, web consulting, and professional programming and development support for clients across industries. The organization focuses on helping businesses build, optimize, and maintain effective online presences. Services range from technical website setup and performance tuning to strategic guidance on search visibility and user experience. Team members collaborate with clients to deliver reliable, results-driven web solutions in a dynamic digital environment.

Role Description  The Technical Assistant role at Website Service4

All is a remote contract position focused on supporting web services and development projects. Day-to-day responsibilities include providing reporting, website enhancement, technical assistance and support for website issues, helping troubleshoot and resolve client-reported problems, and coordinating with developers on bug fixes and enhancements. This role also involves documenting technical processes, assisting with website updates, monitoring basic performance and functionality, and responding to client inquiries in a clear and professional manner.

The Technical Assistant works closely with both technical and non-technical stakeholders to ensure smooth delivery of services and a positive customer experience.

Compensation:
INR 30,000 / month

*************** REQUIREMENTS*************
* Candidates must be able to work during U.S. Business Hours.
Candidates must have a reliable internet connection and Static IP.
Candidates will be required to login to productivity monitoring.

Qualifications
Candidates should possess strong Technical Assistance and Technical Support skills.
Candidates should possess solid Analytical Skills to diagnose and resolve issues effectively.
Candidates should possess excellent Communication and Customer Service skills.

Experience with website platforms (e.g., Word Press or similar CMS), basic HTML/CSS, or web hosting environments is beneficial.
Ability to work independently in a remote setting, manage multiple tasks, and meet deadlines is required.
Prior experience in a technical support or help desk role is preferred.
Familiarity with Word Press is a plus.
High school diploma or equivalent required; additional technical certifications or coursework in IT or web development are a plus.