Service Desk Analyst

About the Role

Our client is actively recruiting a skilled Service Desk Analyst to join their remote team, serving clients in and around Upington . This role is vital for providing effective IT support, managing service requests, and ensuring the smooth operation of IT services for users. You will be responsible for diagnosing and resolving technical issues, escalating complex problems, and maintaining a high level of customer satisfaction.

This is a remote position offering autonomy and the chance to work with cutting-edge technology within a supportive and forward-thinking organization that values its remote workforce.

• Provide first and second-level IT support to end-users remotely.
• Log, prioritize, and resolve IT incidents and service requests using the ticketing system.
• Troubleshoot hardware, software, and network issues effectively.
• Escalate unresolved issues to appropriate specialist teams with detailed information.
• Maintain accurate documentation of IT assets, configurations, and solutions.
• Contribute to the development of the knowledge base and support procedures.

• Proven experience as a Service Desk Analyst or in a similar IT support role.
• Strong knowledge of operating systems, common software applications, and networking concepts.
• Excellent technical troubleshooting and problem-solving skills.
• Proficiency with remote support tools and IT service management (ITSM) software.
• Strong communication and customer service skills.
• Ability to work independently and manage time effectively in a remote setting.

• Competitive salary with performance-based rewards.
• Fully remote working arrangement.
• Comprehensive health, dental, and vision insurance.
• Generous budget for professional development and training.
• A supportive and collaborative remote team environment.