Cisco Network Engineer

We are recruiting for an experienced Cisco Network Engineer to join an established managed services team supporting a number of key customers.

This is a remote, home-based Network Engineer role with occasional travel to customer sites. You will provide senior-level remote support and deliver projects across Cisco routing, switching, wireless and security technologies. If you are a CCNP-certified engineer who enjoys resolving complex issues, working closely with customers and keeping up with Cisco technology, this could be the role for you.

Key responsibilities

• Provide remote support across a range of Cisco network environments
• Manage and resolve complex incidents, service requests and problems in line with SLAs
• Act as an escalation point for high-priority customer issues
• Troubleshoot Cisco routing, switching, wireless and network security issues
• Complete root cause analysis and clearly document resolutions
• Deliver and support Cisco network projects
• Work closely with customers, Cisco and third-party suppliers
• Mentor junior members of the technical team
• Participate in a 1-in-4 on-call rota
• Provide occasional onsite support when required

Essential experience

• Current Cisco CCNP certification
• Previous experience as a Network Engineer within a service provider or MSP environment
• Strong Cisco routing and switching experience
• Good knowledge of Cisco enterprise wireless and network security
• Experience delivering Cisco projects within customer environments
• Strong customer-facing, communication and documentation skills
• Comfortable working independently in a remote Network Engineer position
• Full UK driving licence and willingness to travel occasionally

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