Senior IT Support Specialist

About the Role

Our client is seeking a highly experienced Senior IT Support Specialist to lead and manage their IT support operations in Sandton . This advanced role requires a proactive individual capable of handling complex technical challenges, mentoring junior staff, and contributing to the strategic direction of IT infrastructure. You will be responsible for ensuring the reliability, security, and efficiency of our client's IT systems, supporting a diverse user base.

This is a key position for an IT professional looking to leverage their expertise in a dynamic and growth-oriented environment in the heart of Gauteng .

• Provide advanced technical support for complex hardware, software, and network issues.
• Oversee the installation, configuration, and maintenance of IT systems and infrastructure.
• Develop and implement IT policies, procedures, and best practices.
• Mentor and guide junior IT support staff, fostering skill development.
• Manage vendor relationships and evaluate new technologies and solutions.
• Ensure data security and disaster recovery plans are in place and effective.

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 5+ years of experience in IT support , with at least 2 years in a senior or lead capacity.
• In-depth knowledge of operating systems, networking, and cybersecurity principles.
• Proven experience with server administration, virtualization, and cloud platforms.
• Strong leadership, project management, and problem-solving skills.
• Excellent communication and interpersonal abilities, with the capacity to train and advise users.

• Highly competitive salary and performance-based bonus structure.
• Hybrid work flexibility, balancing office and remote work.
• Comprehensive medical, dental, and retirement benefits.
• Significant opportunities for professional development and certifications.
• A challenging and rewarding role within a leading company in Sandton .