E-commerce Operations Specialist

About the Role

Our client is seeking a dedicated and detail-oriented E-commerce Operations Specialist to join their remote team, supporting operations based in Stellenbosch . You will be instrumental in ensuring the smooth and efficient execution of online sales, from order processing to fulfillment and customer support. This role requires a proactive individual who can manage various aspects of the e-commerce platform, optimize workflows, and maintain high levels of customer satisfaction.

This is a fantastic opportunity to contribute to a growing online business, working from a fully remote capacity and driving digital commerce success.

• Oversee the day-to-day operations of the e-commerce platform, ensuring a seamless customer journey.
• Process online orders accurately and efficiently, coordinating with fulfillment and shipping partners.
• Monitor website performance and troubleshoot any technical issues or customer-facing problems.
• Manage product listings, including descriptions, pricing, and imagery, ensuring accuracy and consistency.
• Handle customer inquiries and provide timely support via email, chat, or phone.
• Analyze e-commerce data to identify trends, optimize conversion rates, and improve overall performance.

• Proven experience in e-commerce operations or a related online retail role.
• Familiarity with e-commerce platforms (e.g., Shopify, Magento) and order management systems .
• Strong analytical and problem-solving skills, with an eye for detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and prioritize effectively in a remote setting.
• Experience with digital marketing principles is a plus.

• Competitive salary and performance-based bonuses.
• Fully remote work environment , offering significant flexibility.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and learning in the digital space.
• A supportive and collaborative online team culture.