E-commerce Retail Specialist

About the Role

Our client is looking for a dedicated and knowledgeable E-commerce Retail Specialist to manage and grow their online sales channels, operating remotely with a focus on the Port Elizabeth market. This role involves overseeing product listings, digital marketing efforts, customer engagement, and order fulfillment for their e-commerce platform. You will play a key part in enhancing the online customer experience, driving website traffic, and achieving online sales targets.

The position requires a blend of digital marketing acumen, understanding of e-commerce operations, and excellent analytical skills, with the ability to work independently and collaboratively across teams in the Eastern Cape .

• Manage and optimize product listings on the e-commerce website, ensuring accuracy, compelling descriptions, and high-quality imagery.
• Develop and execute digital marketing strategies, including SEO, SEM, social media marketing, and email campaigns to drive traffic and conversions.
• Monitor website performance and analyze sales data to identify trends, opportunities, and areas for improvement.
• Oversee the online customer service function, responding to inquiries and resolving issues promptly to ensure customer satisfaction.
• Coordinate with fulfillment teams to ensure timely and accurate order processing and shipping.
• Stay updated on e-commerce best practices, emerging technologies, and competitor activities to maintain a competitive edge.

• Proven experience in e-commerce management or digital marketing, with a focus on online retail.
• Strong understanding of SEO, SEM, social media marketing, and email marketing platforms.
• Experience with e-commerce platforms (e.g., Shopify, Woo Commerce) and analytics tools (e.g., Google Analytics).
• Excellent written and verbal communication skills, with the ability to craft engaging content.
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Ability to work independently and manage multiple projects in a remote setting.

• Competitive salary and performance-based incentives.
• Flexible remote work arrangements.
• Opportunities for continuous learning in the digital marketing and e-commerce space.
• Access to online learning resources and training.
• A collaborative digital workspace and supportive team culture.