SWRK - G2 Scheduling Assistant - Clydesdale

ACTUAL CLOSING DATE:
Applications must be received by 20 September 2026 at 11:55pm.

Please ensure that you read the full advert text and do not submit a CV, as these will be disregarded as they do not form part of SLC application process. If you require to submit additional information to support your application, please upload this under supporting documents.

INTERNAL APPLICANTS MUST APPLY VIA OPPORTUNITY MARKETPLACE.

Location: South Vennel, Lanark
Hours: 26.25hrs per week, permanent
Salary / Hourly Rate: £16.07 - £16.30 per hour, £21,994 - £22,309

PREVIOUS CANDIDATES NEED NOT APPLY

Are you the type of person who wants more from their job?
Are you looking for a career that makes a real difference to people’s lives?
Are you committed to doing the best you can?

Shift Pattern:
In accordance with a rotational roster, you will work over a four-week shift pattern which consists of two weeks day shift and 2 weeks back shifts. Day shift is 6.30 am until 3.30 pm (during week days - 7am until 4 pm office based) Backshift is 3 pm until 11 pm. When not in the office you will work from home.

Shift Pattern consists of –

• Week 1 – Monday, Tuesday, Friday , Saturday, and Sunday ( Dayshift )

• Week 2 – Wednesday , Thursday ( Dayshift )

• Week 3 – Monday, Tuesday, Friday, Saturday, and Sunday ( Backshift )

• Week 4 – Wednesday , Thursday ( Backshift )

We are looking for highly motivated individuals to work as part of a team who will provide a support service to Home Carers working to support vulnerable people living in the community Council wide. This includes scheduling and allocation of work. There is a requirement use IT, and you should have an interest and understanding of IT programmes.

A number of opportunities exist for people wishing to work in a challenging and rewarding environment.

There is a responsibility for the post holder to demonstrate a commitment to quality service delivery through continuous improvement for the benefit of the Service and the Organisation.

Additional increments for working unsocial hours will also apply.

South Lanarkshire Council will provide and fund all required training including induction and ongoing learning and development.

If you are a caring, patient, compassionate and adaptable individual who understands and respects the rights of other people, we would like to hear from you.

Interviews for these posts will be held face to face.

It is important to us that you feel valued and that this will reflect on the care you provide to people. As an employee of South Lanarkshire Council you will benefit from excellent terms and conditions of employment.

View the Scheduling Assistant job profile.

Please answer the following questions as part of your application submission, your answers should be uploaded under supporting documents

1. Relevant Skills and Experience
Please provide examples from your work or other activities that demonstrate your ability and suitability for the role of Scheduling Assistant.
You may wish to include examples of:

• Administrative or scheduling experience

• Working in a fast paced or customer facing environment

• Accuracy, organisation, and attention to detail

2. Managing Telephone Calls and Supporting People in Difficulty
This role involves responding to telephone calls from individuals who may be experiencing difficulty or distress.
Please describe:

• How you would respond to and manage a telephone call where someone is experiencing difficulties

• How you would communicate with the caller in a calm, professional, and supportive manner
What you consider most important when managing changing priorities or responding to the needs of others

3. IT Skills and Computer Literacy
Please provide details of the IT systems, software, or applications you use or are familiar with.
In your response, please describe:

• Your level of computer literacy

• The systems or applications you use in your work or daily life (for example, scheduling systems, databases, Microsoft Office)

• How and why, you use these systems

4. Managing Difficult Situations and Communication Skills
Please provide an example of a difficult situation you have experienced in a work or service based setting.
In your response, please explain:

•…