Remote Relocation Consultant, EMEA

Hello!

Thanks for checking out our job posting. You’ve already taken a tiny step towards being a part of our team – huzzah!

We know that taking your next career step is as exciting as it can be exhausting. So, with that in mind, we’ve tried to keep our description simple and cliché-free to help you decide if Perch Peek and this role are a good match for you.

At Perch Peek we dream of a borderless world where people have the freedom to live and work where they please. Where ideas and resources flow where they’re most needed unrestricted by national borders. We strive to create a world of opportunity for anyone, anywhere – one move at a time.

Have you ever relocated? If so, you probably know how overwhelming it can be—immigration hoops, tax implications, housing, shipping, utilities, banking…the list goes on. No matter where in the world you go, relocating is complicated, time-intensive, and stressful. Perch Peek was conceived to change that.

We’re building a streamlined Mobility ecosystem to empower businesses and individuals to move anywhere in the world. We support employers and employees through every stage of the relocation process, providing an affordable, scalable, high-value service, powered by technology and relocation expertise.

Flexible Relocation Coaches work with Perch Peek to support current markets with surges in business volume, provide flexibility for Relocation Coach capacity, and improve coverage to support relocators across multiple markets and timezones. This role will work within a network of third-party consultants and with Perch Peek’s Network Manager to deliver quality customer experience in line with customer requirements and Perch Peek’s SLAs for quality and productivity.

You might be an awesome Relocation Coach if you’ve previously worked as a Customer Success Manager, Concierge, Personal Assistant, Support or Operations Specialist, or if you’ve worked in industries like travel, hospitality, SaaS startups, or HR. Previous experience in the Global Mobility / Relocation industry and knowledge of relocation management and/or destination services is helpful, but not essential, to being a successful Flex Relocation Coach.

You’ll also receive paid training on all of our internal systems.

In more detail, Flexible Relocation Coaches will be contracted to deliver end-to-end Relocation Coach services to a diverse portfolio of relocators by:

• Building trusted relationships with relocators over the duration of their relocation journey as their main point of contact, delegating tasks when appropriate.
• Communicating with relocators via a) the Perch Peek app and b) through consultative and supportive calls to understand the customer’s needs, explain relocation services, and provide expertise, guidance & support to relocators within your portfolio.
• Handling difficult or complex relocator enquiries or situations, using critical judgement to ensure the best outcomes for your movers, including escalating these as appropriate.
• Providing the "right expertise at the right time" on all aspects of the relocation journey and life in the destination country to equip relocators to integrate successfully to their new location.
• Supporting relocators in understanding and abiding to their company’s relocation policy, including management of their relocation allowances.
• Recommending and coordinating additional relocation services from providers, working within Perch Peek’s Supply Chain. Examples include immigration, tax or shipping providers.
• Systems Cleanliness: utilising Operations and Relocation Experience processes to the highest standards to help make sure that our teams and systems run smoothly. i.e. ensuring collected data is accurate and useful for data analysis, reporting, and insights.
• Process implementation: supporting the rollout of process improvements by engaging with new processes and tools.
• Appropriately delegating relevant tasks to third-party consultants, monitoring service delivery to ensure all tasks are completed to a high quality within Perch Peek’s delivery SLAs.
• Identifying and managing escalations, delivery issues and inefficiencies appropriately to ensure your deliverables align with…