Platform Services Engineer

"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America.

Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively

Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication.

A hands-on systems and data role responsible for the day-to-day maintenance, configuration and data integrity of Skynamo's end-to-end contracting and subscription management process. Working across Clientshape, Chargebee and Hub Spot, you keep contract, subscription, renewal and billing data flowing accurately and reliably from quote through to invoice.

This is a maintenance and execution role. The substantial majority of the work is ongoing operation, upkeep and troubleshooting of the existing toolset and the data inside it, supporting the established business process and making the configuration adjustments new commercial requirements call for. Process redesign, major systems architecture change and large-scale data migration sit outside the role, though you support and feed into them when they arise.

• Maintain the configuration, workflows, and reference data within the contracting and subscription management toolset, ensuring alignment with established business processes.
• Ensure the accuracy, completeness, and integrity of contract, subscription, pricing, billing, company, and contact data across all connected systems.
• Manage integrations and data flows between Clientshape, Chargebee, Hub Spot and finance systems, working with third-party vendors to maintain data consistency and system reliability.
• Administer subscription lifecycle activities, including new contracts, upgrades, downgrades, renewals, and cancellations, ensuring processes and automations function correctly.
• Manage product catalogues, pricing structures, billing rules, and subscription plans in accordance with commercial and finance requirements.
• Investigate, troubleshoot, and resolve data, billing, integration, and system issues through structured root-cause analysis and corrective actions.
• Perform routine data validation, reconciliation, and housekeeping activities to maintain data quality and support accurate reporting.
• Support Finance teams with billing cycles, month-end processes, reconciliations, and reporting by ensuring subscription and billing data is accurate and complete.
• Administer user accounts, access controls, roles, and permissions across the platform ecosystem in line with security and governance standards.
• Provide first- and second-line support for quoting, contracting, subscription, and billing-related queries, delivering timely and effective resolutions.
• Develop and maintain user guides, onboarding materials, process documentation, data mappings, and standard operating procedures.
• Monitor system performance, integration health, and data integrity, proactively identifying and addressing risks before they impact billing or reporting processes.
• Implement approved system and process changes through controlled testing, deployment, and change management procedures.
• Support audits, compliance reviews, and governance requirements by maintaining accurate records, audit trails, and documentation.
• Ensure customer and business data is managed in accordance with information security, data protection, and compliance requirements.
• Collaborate closely with Finance, Commercial, Customer Experience, and external software vendors to support business operations and continuous improvement initiatives.
• Identify opportunities to improve system performance, data quality, operational efficiency, and user experience, making recommendations for enhancements where appropriate.
• Support additional customer platform, commercial operations, and cross-functional initiatives as required by business needs.

• A minimum of two years' experience…