The Engagement Manager role is a services function role within the TEKsystems Global Services (TGS) Practice Delivery team and is responsible for managing one or more projects/engagements at a time. A successful Engagement Manager possesses skillsets for managing teams, client facing, stakeholder management, delivery processes, issue resolution for all customer engagements. The delivery function responsibilities vary from account to account, but a successful Engagement Manager is responsible for common activities such as on/off boarding of team members, people management, customer management & reporting, finance management, support project team member activities, risk & issue resolution and supporting other Delivery members within the account portfolio, and project/engagements.
The Engagement Manager assumes accountability of meeting customer expectations, delivery assurance of scope of services, deliverables, and all-round outcomes from the engagements. The Engagement Manager is responsible for qualifying and quantifying the business value benefits from the project outcome throughout the engagement.
The responsibilities listed below are not exhaustive, as each account will state their unique requirements in the Statement of Work (SoW) or as defined with the Account team at the start of the project.
Specific Requirements for this Role
- Working from TGS office and/or Client sites in & around the location typically 3 days per week and flexible remote working from home 2 days per week
- Able to work independently, own initiative and guide and support other delivery member within the account portfolio
- Travel to other TGS and Client offices (UK & Europe) for face-to-face meetings on need basis
- Exposure to project delivery involving Data Engineering (Transformation and Analytics)
- Exposure to project delivery with cloud service partner – AWS (Preferred), GCP or Azure
- Strong stakeholder management including cross region or functional teams
- Financial Services Industry and Project delivery exposure
Key Responsibilities:
- Delivery Management: Delivery of the Engagement, SoW requirements and deliverables as defined by customer.
- Understand SoWs/MSAs and importance of staying on top of the engagement activities & deliverables to meet the expectations of the customer.
- Collaborate with cross functional teams to manage risk, engagement scope, and deliver according to the terms and conditions of our contracts.
- Manage revenue and control cost & profitability for assigned engagement/s.
- Consolidate and provide engagement delivery reporting as per the Customer engagement needs via a Monthly and/or Quarterly Business Reviews (M /Q ).
- Establish escalation protocol between Engagement teams (Consultants, Internal FTEs), Customer Hiring/Project Managers and TGS Account Managers.
- Set and manage timekeeping processes and delivery expectations with consultants.
- Follow and adhere to relevant delivery framework to ensure all aspects of the engagement delivery are covered.
- Facilitating group sessions with consultants to share best practices, technical solution recommendations, case studies and build support network community.
- Account & Customer Management: Establish and perform periodic customer engagement, and solution “health checks” baselined against the target metrics/expectations associated with the value streams.
- Accountable for customer engagement requirements to deliver and meet or exceed customer expectations.
- Participate in Account Strategy with internal stakeholders relative to engagement status, opportunities, and imminent risks.
- Establish and support reporting cadences, status reports, RAID log, and budgetary documentation.
- Facilitate the collaboration between the Customer, Consultants and TGS Practice groups to extend the…
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