Emulation Field Support Engineer

Job Family: Software

Req : 502033

We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation— helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start‑up, we have fun together while creating a world class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential.

We are seeking a highly motivated and technically skilled Emulation Hardware Support Engineer to maintain, monitor, and optimize emulation products and infrastructure across data center, cloud, hybrid environments, and customer sites/data centers
.

This role blends hands‑on emulation hardware support and operational ownership with a forward‑looking focus on automation, observability, scalability, and service reliability
. The ideal candidate will collaborate closely with R&D, Customer teams, and Operations to ensure high availability, optimal performance, and continued expansion of the emulation infrastructure
.

• Provide lifecycle hardware support for Siemens EDA emulation systems, including installation, service, upgrades, and end‑of‑life activities
• Independently diagnose and resolve complex hardware issues to restore system availability and minimize customer impact
• Perform incident response, root cause analysis, and problem management for Emulator/ProFPGA and Veloce Product‑lines issues.
• Perform onsite and remote hardware support at customer locations, Siemens offices, and home‑based dispatch as required
• Conduct customer site surveys to validate electrical, environmental, and infrastructure readiness prior to system installation
• Execute full system installations, including unboxing, rack‑and‑stack, cabling, hardware assembly, software loading, and initial checkout testing
• Collaborate with cross‑functional teams to support issue resolution, product reliability improvements, and operational excellence initiatives
• Manage material disposition of failed hardware, maintain spare parts inventory, and ensure accurate tracking in internal systems
• Collect and report operational data to support global monitoring, reliability analysis, and continuous improvement efforts
• Provide basic IT and system administration support as needed to maintain operational continuity
• This person will serve as the hardware technical representative, providing proactive onsite support at end‑user locations both domestically and internationally.

• Bachelor's in electronic or software engineering, or equivalent experience.
• Must have prior experience in the troubleshooting and repair of complex electronics hardware
• Experience with Linux OS as well as Microsoft Windows
• Experience with high‑speed serial data technology and systems
• Skilled in technical communication, analytical problem‑solving skill, and working in team environments
• Must have the ability to follow technical directions, both in writing and verbally
• Experience in the handling of electronics parts (proper grounding procedures, etc.)
• Experience working directly with customers
• Knowledge of server and network technology is highly desired
• Possession of a valid driver's license and have the flexibility to travel on very short notice regularly
• Ability to work in remote customer locations while communicating with multi‑disciplinary teams
• Physical strength - the ability to move 50 to 70 pounds. Additionally, this is a hands‑on hardware support job requiring one to be on your feet for long hours in a lab/datacenter environment (concrete or another hard floor). Must be able to reach and work in sometimes awkward positions when attaching…