PBX Field Engineer; Regional - South East

Location:

Flexible, hybrid working position with commitment to customer travel. | Business Area:
Professional Services | Salary Details:
Up to £40,000 dependent on experience, plus car allowance.

Are you a skilled PBX Field Engineer looking to take the next step in your career? We’re seeking a dedicated professional who thrives in dynamic environments and is passionate about delivering exceptional service. As a Field Engineer, you’ll report directly to the Deputy Team Leader and become part of a high-performing, collaborative team known for its technical expertise and customer-first mindset.

You’ll play a pivotal role in supporting our customers by providing on-site and remote engineering services, troubleshooting complex issues, and ensuring seamless implementation of our solutions.

“a
great place to work, a great place to be a customer”

• Conduct on-site visits to customer premises to install and configure a variety of Cloud Voice and ICT solutions, ensuring seamless deployment and optimal performance.
• Diagnose and resolve complex technical issues that cannot be addressed remotely, delivering hands‑on support with precision and efficiency.
• Provide overflow support to desk‑based engineers during peak demand or escalated cases, contributing to team‑wide service continuity.
• Perform hardware and software installations at customer sites, adhering to best practices and company standards.
• Lead customer transformation projects independently or collaborate with colleagues to ensure successful delivery and client satisfaction.
• Maintain clear and consistent communication with customers, keeping them informed of progress and resolution timelines throughout the support process.
• Uphold service level agreements (SLAs) by accurately updating ticket information from initial diagnostics through to final resolution.
• Liaise with third‑party providers and vendors to investigate and resolve incidents, conducting thorough root cause analysis where required.
• Support the development of team capabilities by mentoring colleagues and assisting with escalations in line with established procedures.

Technical:

• Have excellent knowledge of:
  • Cloud Voice and connectivity Products
  • Telephony hardware and handset configuration
  • Microsoft Teams Voice implementations and topologies
  • PBX and Analogue platform interoperability
  • SIP Connectivity
  • Contact Centre Solutions & Call Recording
  • Understanding of Public, Private and Hybrid Cloud environments
  • Firewall, network topologies, infrastructure and VPN Technologies
  • Switch administration & configuration (VLANs, trunks, stacking)

Qualities:

• A personable and well‑presented professional with outstanding verbal and written communication skills.
• Based in the South East of the UK, with the flexibility to travel to customer sites across the region and sometimes further.
• Bonds a full UK driving licence and has access to a reliable vehicle.
• Strong customer focus with a proactive approach to meeting client needs and exceeding expectations.
• Willingness to participate in out‑of‑hours work and 24/7 on‑call support when required (additional benefits apply).
• Excellent time management and workload prioritisation skills, with the ability to work independently and as part of a team.
• Organised, conscientious, and committed to delivering high‑quality service.
• Confident decision‑maker with sound judgement, who engages the right stakeholders in the decision‑making process.

Basic salary up to £40,000 annually plus monthly car allowance.

Private healthcare (free after 1 year)

Eye tests, flu jabs, and on‑site health checks

Mental health support from trained First Aiders

A Wellbeing Day after 1 year

Hybrid working support with a home office allowance

20 days holiday…