Productivity & Collaboration Specialist; M365 Specialist

Service Care Solutions are currently recruiting for an experienced Microsoft 365 professional to work on a full-time, long term contract for a classified client in Westminster, London.

Pay for the role can be discussed upon application.

The role is an initial 7 month contact with a view to be extended. Successful applicants will be subject to security background checks, so applicants are advised of the following: must have no previous criminal convictions. must have lived in the UK for at least the last 5 years.

Applicants will be expected to attend the office 4 days per week, with 1 day working from home.

• Analyse, design and configure new collaboration solutions, using the most appropriate Microsoft 365 product(s) to meet user needs, following agreed governance processes.
• Provide 3rd line support for collaboration tools, taking escalations from the service desk and service delivery teams and prioritising requests in line with agreed criteria.
• Investigate and resolve complex issues through platform configuration changes, workarounds/enhancements, operating procedure changes, and clear technical guidance/documentation.
• Escalate to other platform colleagues and/or external suppliers when required, ensuring ownership through to resolution.
• Ensure work is completed and documented to required standards, methods and procedures, with documentation accessible to those who need it.
• Deliver a high standard of customer service by proactively monitoring ticket progress, keeping stakeholders informed, and managing expectations.
• Support continual improvement in the use of the Microsoft 365 collaboration suite, keeping up to date with the Microsoft 365 roadmap and new functionality.
• Line management of analysts as required.

• Strong, hands-on Microsoft 365 experience in a support and/or engineering capacity (collaboration-focused).
• Proven 3rd line support background, including investigation and resolution of complex incidents/problems.
• Experience designing/configuring collaboration solutions with appropriate governance and change control.
• Excellent communication skills, able to explain technical concepts clearly and produce high-quality documentation.
• Ability to work in a security-conscious environment and pass background checks.
• Able to commit to 4 days per week on-site in Westminster, London (1 day WFH).