Service Integration Lead

At Yorkshire Building Society, we're building a future-ready organisation that delivers exceptional experiences for our customers and colleagues.

We have an exciting new opportunity for a IT Service Integration Lead to join our Technology Services function. You’ll be responsible for applying the strategy and delivery of technology release and change for YBS Group, as well as technical systems SME knowledge to support overall IT demand.

This role will be based in our Bradford Head Office, with flexible working from home capability.

As an IT Service Integration Lead you will -

• Be responsible for coordinating and managing the successful delivery of complex technology changes and releases into the live environment
• Work across a wide range of stakeholders, ensuring that risks are effectively managed, governance requirements are met, and customer impact is minimised
• Drive effective communication across technical, operational and business stakeholders
• Manage post-implementation reviews and lessons learned activities to improve future delivery
• Identify opportunities to enhance release, change and service integration processes
• Work collaboratively with Service Transition, Change Management, Engineering and operational teams to ensure a smooth introduction of new and changed services into production

You’ll have -

• Proven experience delivering complex IT change, release or service integration activities in a regulated environment
• Strong stakeholder management and communication skills with the ability to influence at all levels
• Experience coordinating cross-functional teams and managing competing priorities
• Strong understanding of risk management and operational governance
• Experience working within ITIL-based service management environments
• Excellent planning, organisation and delivery skills
• A proactive and continuous improvement mindset
• Desirable skills include - ITIL Foundation or equivalent Service Management certification, experience within Financial Services, knowledge of Service Now or equivalent ITSM tooling, experience of release management, service transition or operational readiness activities and an understanding of modern delivery approaches including Agile and Dev Ops

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.

We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

• Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
• Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
• Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
• Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
• My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.

If you have any questions about this role, please contact