ServiceNow HR Transformation Project Manager

UK Hybrid | Up to £90,000 + bonus & benefits

I'm working with a major transformation consultancy that is continuing to invest heavily in its Service Now and HR transformation capability. They're looking for an experienced Service Now Project Manager to lead the delivery of complex HRSD and employee experience programmes for enterprise clients.

This is not a PM role centred around chasing actions and updating project plans. You'll take genuine ownership of delivery, working closely with senior client stakeholders, HR leaders, architects, functional consultants and technical teams to take Service Now HR programmes from mobilisation through to successful implementation.

You'll be responsible for keeping complex, multi-workstream programmes moving, providing structure and governance while also understanding enough about Service Now HRSD and HR transformation to challenge decisions, manage client expectations and contribute credibly to wider solution discussions.

• Leading end-to-end delivery of Service Now HRSD and HR transformation programmes
• Owning project planning, governance, budgets, resourcing, reporting and delivery assurance
• Managing risks, issues, assumptions and dependencies across complex programmes
• Coordinating functional, technical, business and third-party teams
• Working directly with senior HR, technology and transformation stakeholders
• Leading steering meetings, project ceremonies, workshops and programme updates
• Managing scope, timelines, commercials and competing stakeholder priorities
• Supporting programme mobilisation and the transition from sales and solutioning into delivery
• Working alongside Service Now architects and consultants on high-level solution and design discussions
• Helping ensure new solutions are successfully adopted and embedded within the organisation
• Contributing to proposals, bids and the continued development of the wider Service Now practice

You'll ideally already be operating as a Service Now Project Manager, Programme Manager or Delivery Lead within consulting or another complex enterprise environment.

Most importantly, you'll have experience delivering Service Now HRSD or significant HR technology transformation programmes. Experience with large-scale or global HRSD/HRIS implementations would be particularly relevant.

You should also bring:

• Strong end-to-end project and programme delivery experience
• Good knowledge of Service Now HRSD and the wider employee service landscape
• An understanding of HR operations and the employee lifecycle
• Experience managing budgets, governance, RAID, resources and delivery plans
  
  Confidence working directly with senior client stakeholders
• Experience across Agile, Waterfall or hybrid delivery environments
• The ability to bridge the gap between business, HR and technical teams
• Strong consulting, communication and stakeholder-management skills
  
  Service
  
  Now certifications such as CSA or CIS-HRSD, alongside Scrum, PRINCE2 or PMP qualifications, would be beneficial

You'll be joining an established consultancy with a growing Service Now capability and a strong pipeline of enterprise transformation work. The role offers plenty of visibility, the opportunity to lead sizeable HR transformation programmes and genuine scope to progress further into programme leadership and broader consulting roles.

Up to £90,000 + bonus and extensive benefits, depending on experience.

The role is hybrid and can be based from a number of UK office locations, with flexibility around home working alongside travel to client sites when programmes require it.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.