Senior Support Specialist

MeetUnit4 .With over 40 years of heritage,we’re an agile, fast growing, Cloud company that ison a mission to redefine

Enterprise

Resource Planning (ERP) for mid-market people-centric organisations.

With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work.

At the heart of what we do lies a simple yet profound purpose:

Improve how people work by focusing on what truly matters.

A powerful statement that enables different priorities for different people.

We’re shaping how work should feel,and we empowerourpeopleby providing them with the right tools to achieve the autonomy they need - it's what makes us unique

Key Tasks and Responsibilities

Performance tuning of Unit4 Financials by Coda Pre and Post Go Live.

Troubleshoot performance issues across new implementations (Project) and existing implementations (BAU) ofUnit4 Financials byCoda,this includes

Technical and Application aspects.

Develop enhanced, proactive monitoring,detection and remediation of performance issues.

Develop proactive, continuous performance tuning andprocessestomaintainoptimalperformance levels.

Comply withthe Company's information security requirements and all Company business procedures and policies.

Team Context

• One of three in the U4F by Coda team, alongside a Senior Performance & Optimisation Consultant and a Database Administrator.
• Together you deliver proactive performance and technical support before and after go live.

Location

This role is remote; customer visits may be required, and candidates must be willing to travel to on‑site meetings as needed.

Experience, Skills

Good working knowledge ofthe

Unit4 Financials by Coda application.

• 5+ years in customer success, performance optimisation.
• Hands on use of AI productivity tools, such as Microsoft Copilot.
• AI enabled productivity improvement and a sharp instinct for spotting automation opportunities.

Previous experience in a database-centric, web-enabled environment.

Ability to perform database tuning working with SQL queries, indexes, statistics, database views.

Understanding of database replication.

Understanding ofweb service sand extension kit flows.

Experience of Java based application and Java containers(JBOSS, Wildfly).

Experience implementing systems into

SaaS Azure infrastructures.

Knowledge of TCP/IP and fundamental networking concepts and protocols.

Personal Qualities

Good communication and interpersonal skills.

Logical thinker with an aptitude for problem-solving using a solid methodology.

Ability to work under pressure.

Enthusiastic and flexible.

Strong team player.

Who we are

We area people-first communitythatnurturesall the areas that surround your working experience.

With us, you’ll be surrounded by ahigh-performance team that supports your authentic self and celebrates your uniqueness.

We believe that‘How work should feel’is an evolving statement.

Work goes beyond tasks and everyday responsibilities it’s about feeling valued, empowered, promoted, impactful, seen, andappreciated.

We are reimagining how work makes people feel.

What we offer

• aculture built on trustand accountability- giving you the freedom and autonomy to be successful and make an impact
• balance - with our Flexible Leave Paid Time Off policy, remote working opportunities,Global Wellbeing Days,and other great benefits
• growth opportunities
  -we provide the tools and guidance required so that you can focus on what really mattersto youandso, ultimately,you can achieve your best work
• talented colleagues , role models and mentors - work ,learn and be inspired by some of the best talent in the software industry
• a commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4
  
  Good…